Rachel W. Gabiriel

· Maintain a quality loan portfolio and meet loan delinquency objectives including working with loan team in addressing problem loans and recommending workout options
· Communicate and correspond regarding loan status, generate collection notices and letters and work with attorneys.
· Assist the loan officer in meeting annual loan goals and targets, including maintaining current portfolio and business opportunities
· Train new hires on loan system
· Assist in organizing, maintaining, updating credit files and records
· Actively participate in networking functions and events when assigned to enhance banks visibility
· Other duties as assigned from time to time

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.