Rae Paolo Brigino
Tamuning,Guam
Summary
- Willing to assume responsibility, self-motivated, and possess a high degree of professional integrity.
- Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Communicate effectively when dealing with people of diverse interest and levels of authority.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Police Officer Trainee
Guam Police Department
09.2023 - 05.2024
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Assisted in coordinating large-scale events, ensuring crowd control and effective traffic management.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Enforced traffic laws vigilantly, reducing accidents and promoting safer driving habits within the community.
- Participated in ongoing training programs to stay current with law enforcement best practices and tactics.
- Collaborated with fellow officers to maintain a safe community environment for residents and businesses.
- Conducted physical training to keep fit and perform job duties productively.
- Managed paperwork by tracking records to remain organized and maximize accuracy.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Checked vehicle equipment for proper functioning prior to use.
- Assisted in special investigations and crime prevention programs.
Armed Security Guard
Guam Department Of Military Affairs
12.2022 - 09.2023
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Reduced incidents of theft and vandalism by implementing strict security protocols.
- Participated in ongoing training programs to stay current on industry best practices and enhance professional skills.
- Maintained accurate documentation of all security-related activities, ensuring compliance with regulatory requirements.
- Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
- Conducted regular safety inspections of the premises, identifying and addressing potential hazards promptly.
- Maintained a safe environment for employees and visitors through diligent access control procedures.
- Improved response times by maintaining an open line of communication with team members during shifts.
- Prevented unauthorized entry into restricted areas by strictly enforcing access control policies in accordance with client requirements.
- Provided exceptional customer service to clients, resolving their concerns and answering inquiries related to security matters.
- Logged vehicles entering and leaving premises.
- Provided timely assistance during evacuations or lockdowns, guiding individuals towards designated safe locations while remaining calm under pressure.
- Upheld professional appearance and demeanor at all times, representing the security team in a positive light to clients and visitors.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Maintained physical fitness to perform physically demanding job tasks.
- Wrote [Timeframe] reports detailing visitors, incidents, and resolutions.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Examined doors, windows and gates to verify security.
- Responded quickly to emergency situations to assess and deflect issues.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Collection Agent Supervisor
Guam Department Of Labor
03.2022 - 12.2022
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
- Improved debtor repayment rates by negotiating payment plans and settlements effectively.
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
- Conducted thorough research to locate hard-to-find debtors for successful collections.
- Utilized various tools and software systems to efficiently manage workload and improve overall productivity within the collections department.
- Identified and contacted customers with overdue accounts to address payment status.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Collaborated with other departments to verify customer compliance with payment plans.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Documented customer payment interactions and account statuses for future reference.
- Entered client details and notes into system for interdepartmental access and review.
- Responded to customer inquiries and provided detailed account information.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Customer Service Representative
Guam Department Of Labor
06.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Representative (Trainee)
Guam Department Of Labor
06.2020 - 06.2021
- Participated in cross-functional teams to resolve complex client concerns involving multiple departments within the organization.
- Managed high call volumes while maintaining a professional demeanor and providing exceptional service to clients.
- Improved client satisfaction ratings by consistently delivering knowledgeable assistance and support during interactions.
- Utilized troubleshooting skills to diagnose and address technical issues for customers, leading to quick resolutions.
- Collaborated with team members to improve overall efficiency and productivity in the customer service department.
- Resolved escalated customer concerns, fostering trust between the client base and the company.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Sales Associate
DFS Group LP
04.2014 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Security Officer
Group 4 Securicor (G4S)
11.2011 - 01.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Volunteer
UOG AmeriCorps
06.2009 - 07.2010
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Tutored at various competency levels to help people with reading, math and writing skills.
- Planted and maintained gardens to provide fresh produce for individuals in need.
- Helped clients navigate social services system and access needed resources.
- Assigned in various community service projects hosted by the Guam Department of Labor and the Serve Guahan Commission.
- Assigned as th e UOG AmeriCorps Success Center Department of Agriculture Satellite site leader. Responsible to keep UOG AmeriCorps program in contact with the school administration, delegate site member duties, report director about weekly progress.
Education
Bachelor of Science - Criminal Justice
University Of Guam
Mangilao Village, Guam05.2014
High School Diploma -
Notre Dame High School Inc.
480 S. San Miguel Street, Talo'fo'fo, 96915, GU05.2009
Skills
- Self-defense tactics
- Physical Fitness
- Directing Traffic
- Traffic Control
- Weapons Handling
- Front Desk Management
- Weapons training
- Equipment management
- Paperwork administration
- Non-lethal control techniques
- Well rounded, flexible team player, and ability to learn quickly
- Bilingual in English and Tagalog
Certification
- 04/22/2024 - Certificate of Completion for Disability and Sensitivity Awareness Training.
- 04/18/2024 - Basic Active Shooter Level I
- 03/18/2024 - Certificate of Training for Basic Emergency Vehicle Operators Course (E.V.O.C.).
- 02/05/2024 - Certificate of Recognition with the Guam Legislature.
- 01/02/2024 - Certificate of Completion for Emergency Medical Responder.
- 11/22/2023 - Basic Course Certificate for Oleoresin Capsicum Aerosol Training (OCAT).
- 11/14/2023 - Basic Course Certificate for Practical And Tactical Handcuffing.
- 01/09/2023 - Certificate of Completion for Cyber Awareness Challenge 2023
- 04/07/2022 - Basics of Pistol Shooting Level 1
- 2019 - Long Service Award for 5 years with DFS.
- 11/02/2012 - Certificate of Participation for Professional Security Training with G4S.
- 06/21-06/25/2010 - Certificate of Successful Completion of Basic Wildland Firefighter Training.
- 06/24/2010 - Certificate of Participation in 2009-2010 AmeriCorps Recovery Act Program.
- 09/24-09/25/2009 - Completed the Community Emergency Response Team Course.
- 09/12-/09/2009 - Completed the Applied Suicide Intervention Skills Training.
Languages
English
Native language
Tagalog
Upper intermediate
B2
Timeline
Police Officer Trainee
Guam Police Department
09.2023 - 05.2024
Armed Security Guard
Guam Department Of Military Affairs
12.2022 - 09.2023
Collection Agent Supervisor
Guam Department Of Labor
03.2022 - 12.2022
Customer Service Representative
Guam Department Of Labor
06.2021 - 03.2022
Customer Service Representative (Trainee)
Guam Department Of Labor
06.2020 - 06.2021
Sales Associate
DFS Group LP
04.2014 - 05.2020
Security Officer
Group 4 Securicor (G4S)
11.2011 - 01.2012
Volunteer
UOG AmeriCorps
06.2009 - 07.2010
Bachelor of Science - Criminal Justice
University Of Guam
High School Diploma -
Notre Dame High School Inc.
- 04/22/2024 - Certificate of Completion for Disability and Sensitivity Awareness Training.
- 04/18/2024 - Basic Active Shooter Level I
- 03/18/2024 - Certificate of Training for Basic Emergency Vehicle Operators Course (E.V.O.C.).
- 02/05/2024 - Certificate of Recognition with the Guam Legislature.
- 01/02/2024 - Certificate of Completion for Emergency Medical Responder.
- 11/22/2023 - Basic Course Certificate for Oleoresin Capsicum Aerosol Training (OCAT).
- 11/14/2023 - Basic Course Certificate for Practical And Tactical Handcuffing.
- 01/09/2023 - Certificate of Completion for Cyber Awareness Challenge 2023
- 04/07/2022 - Basics of Pistol Shooting Level 1
- 2019 - Long Service Award for 5 years with DFS.
- 11/02/2012 - Certificate of Participation for Professional Security Training with G4S.
- 06/21-06/25/2010 - Certificate of Successful Completion of Basic Wildland Firefighter Training.
- 06/24/2010 - Certificate of Participation in 2009-2010 AmeriCorps Recovery Act Program.
- 09/24-09/25/2009 - Completed the Community Emergency Response Team Course.
- 09/12-/09/2009 - Completed the Applied Suicide Intervention Skills Training.
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