Randi Kitchen

• Participates in the planning, development, and implementation of Bureau policy manual.
• Participates in the development and implementation and coordination of federally funded child care programs and projects.
• Prepares and submits weekly and monthly statistical reports.
• Participates in the planning and preparing for community outreaches to the public with materials relative to federal and local child care programs.
• Participates in the preparation of fiscal year program budget.
• Assists professional staff by obtaining the required background clearances for the Child Care Facility License and CCDF certifications, such as the Child Abuse and Neglect Registry, the Local and National Sex Offender Registry, and a general Google search.
• Assists professional staff by providing information to inquiring clients.
• Assists professional staff in overseeing health and safety assessment of child care facilities; contributes to the approval or rejection of the granting of child care licenses and child care development fund licensed-exempt certification.
• Conducts inspections to Licensed and Licensed-Exempt facilities and homes to ensure compliance with applicable local (PL 31-73) and federal regulatory requirements.
• Conducts and monitors quarterly site visits; conducts provider support services with preventative and corrective strategies for newly licensed facilities and facilities under monitoring to ensure health and safety assessments and to stay in compliance.
• Knowledgeable with Guam Public Law 31-73 and Federal Childcare regulations.
• Create, update and maintain program statistical spreadsheets.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Created employee schedules to align coverage with forecasted demands.
• Recruited, interviewed and hired employees.
• Created and improved daily work plans for restaurant operations.
• Performed correct store opening and closing procedures such as setting up registers and checking on products within the store.
• Motivate team members to ensure tasks are accurately completed and performed at exceptional levels.
• Inspect incoming supplies to verify conformance with material specifications and quality standards.
• Assist the General Manager during assigned time periods; trained over 10 new team members.
• Frequently monitor work areas to to inspect operations, identify concerns and implement corrective actions.
• Develop weekly schedules and job assignments based on individual employee strengths and expected demand levels.
• Answer and resolve customer questions, complaints and concerns.

Detailed to the Bureau of Child Care Services.

• Assists professional staff by obtaining the required background clearances for the Child Care Facility License and CCDF certifications, such as the Child Abuse and Neglect Registry, the Local and National Sex Offender Registry, and a general Google search.
• Assists professional staff by providing information to inquiring clients.
• Assists professional staff in overseeing health and safety assessment of child care facilities; contributes to the approval or rejection of the granting of child care licenses and child care development fund licensed-exempt certification.
• Conducts inspections to Licensed and Licensed-Exempt facilities and homes to ensure compliance with applicable local (PL 31-73) and federal regulatory requirements.
• Conducts and monitors quarterly site visits; conducts provider support services with preventative and corrective strategies for newly licensed facilities and facilities under monitoring to ensure health and safety assessments and to stay in compliance.
• Knowledgeable with Guam Public Law 31-73 and Federal Childcare regulations.
• Create, update and maintain program statistical spreadsheets.

• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Processed orders and sent to kitchen employees for preparation.
• Inspected dishes and utensils for cleanliness.
• Checked guests' identification before serving alcoholic beverages.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Managed time sheets to ensure etiquette staffing patterns.
• Tasked to assist with business finances on a day to day debt to income balancing.

• Maintained filing system and organized customer documents for easy retrieval of information.
• Monitored office supplies and made arrangements for restocking of low-stock items.
• Routed business correspondence, documents, and messages to correct departments and staff members.
• Booked and prepared meeting rooms, making arrangements for availability of refreshments.
• Input data into spreadsheets and databases.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Utilized office management software to record and track client information.