Raul Aaron Arias Cacho

Senior Representative for Ecomm Accounts | Partner Support RepresentativeTroubleshoot VoIP services, integrations, and applications of the GoToConnect system. Assist partners and resellers with technical issues and product setup. Manage escalated cases for e-commerce accounts. Collaborate with internal teams to resolve recurring technical problems. Provide guidance and training on system configurations and new features.

Multiple Accounts

CenturyLink Assisted customers with cable, internet, and telephone services. Troubleshot connectivity issues and guided customers through installations. Provided billing support and account management assistance. Time Warner Cable Supported customers with technical issues for cable, internet, and phone. Walked customers through setup and service activations. Resolved connectivity and equipment-related problems. T-Mobile Provided technical support for wireless phone services. Served as an escalated TTY representative assisting customers with disabilities. Helped configure accessibility features for deaf, blind, or mute customers.

Tracfone Wireless Account Assisted customers with prepaid mobile activations, plan changes, and troubleshooting. Handled billing inquiries and account support. Provided step-by-step guidance on phone configurations.

Assisted customers with account inquiries and basic banking transactions. Supported customers with account setup and service information. Delivered customer support in a fast-paced branch environment.