Ray Mantanona
P.O Box 21042,Barrigada
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Homeless Shelter Worker
Catholic Social Service
Barrigada
02.2024 - Current
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
Security Operations Manager
Protection Concepts Unlimited
Agana
01.2020 - 03.2024
- Reported security activities to client and PCU management.
- Uphold client satisfaction and address concerns.
- Ensure all staff are in compliance with company policies, rules and regulations.
- Monitor employee hours, manage scheduling and filing in open posts.
- Interview and hire new officers.
- Counseling, suspending or terminating employees.
Security Supervisor
Protection Concepts Unlimited
Agana
04.2019 - 12.2019
- Observe and Report all subordinate activities. Post train new officers.
- Conduct mobile patrols.
- Investigate all incidents.
- Communicate with clients.
- Establish routine post checks.
- Ensure all Subordinates are in accordance with company policies, rules and regulations such as uniform attire, post knowledge, internal memos.
Security Officer
Protection Concepts Unlimited
Agana
02.2019 - 04.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
Assistant Security Manager
G4S
05.2018 - 12.2018
- Report all security activity to clients and management.
- Uphold client satisfaction and address concerns.
- Ensure all staff are in accordance with company polices and procedures.
- Monitor employee hours, manage scheduling, and filling in open posts.
- Interviewing and hiring new guards.
- Counseling, suspending, and terminating employees.
Security Supervisor
G4S
04.2019 - 12.2019
- Observe and report all subordinate activities
- Post train new guards
- Conduct mobile patrols
- Investigate all incidents
- Communicate with clients
- Establish routine post checks
- Maintain company vehicles
- Ensure all subordinates are in accordance with company policies and regulations such as uniform attire, post knowledge, and internal memos.
Security Officer
G4S
Agana
11.2016 - 05.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Sales Representative
Triple J 5 Star Wholesale
Dededo
01.2014 - 01.2016
- Maintain and expand customer accounts.
- Establish the best quality service
- Ensure company merchandise are monitored and offered.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided excellent customer service.
Merchandiser
Triple J 5 Star Wholesale
Dededo
01.2011 - 01.2014
- Stock and refill all items on display
- Remove expired or damaged goods
- Maintain and organized merchandise
- Received and conducted inventory of all merchandise.
- Provided excellent customer service.
Warehouseman
Triple J 5 Star Wholesale
Dededo
04.2019 - 12.2019
- Offload Cargo containers.
- Stock and organize merchandise.
- Assist with deliveries.
- Prep order tickets.
- Operate Forklifts.
Warehouseman
Sunny Wholesale
Harmon
01.2009 - 02.2011
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Stock and organized merchandise.
- Assist with deliveries.
- Prepared order tickets.
- Provided excellent customer service.
Education
High School Diploma -
George Washington High School
Mangilao 05.2009
Skills
- Professionalism and Ethics
- Incident Response Management
- Security Team Management
- Safety and Security Regulations
- Excellent Communication
- Quick Learner
Certification
- Certified First Aid/CPR Instructor
- Certified First Aid, CPR & AED training
- Certified in Handcuff, Mace, and Baton Training
- FEMA Course Active Shooter
- Licensed Firearms
- Twic Cardholder
- Chauffeur's License
- Forklift Operator
Timeline
Homeless Shelter Worker
Catholic Social Service
02.2024 - Current
Security Operations Manager
Protection Concepts Unlimited
01.2020 - 03.2024
Security Supervisor
Protection Concepts Unlimited
04.2019 - 12.2019
Security Supervisor
G4S
04.2019 - 12.2019
Warehouseman
Triple J 5 Star Wholesale
04.2019 - 12.2019
Security Officer
Protection Concepts Unlimited
02.2019 - 04.2019
Assistant Security Manager
G4S
05.2018 - 12.2018
Security Officer
G4S
11.2016 - 05.2017
Sales Representative
Triple J 5 Star Wholesale
01.2014 - 01.2016
Merchandiser
Triple J 5 Star Wholesale
01.2011 - 01.2014
Warehouseman
Sunny Wholesale
01.2009 - 02.2011
High School Diploma -
George Washington High School