Regina Weaver
Tamuning
Summary
Developed skills in fast-paced sales environment, focusing on customer relationship management and persuasive communication. Excels in understanding customer needs and delivering tailored solutions. Seeking to transition into new field, leveraging strong interpersonal and problem-solving abilities to achieve impactful results.
Outgoing and results-driven individual excelling in communication and relationship-building. Possesses foundational knowledge of sales techniques and adept at leveraging persuasive communication and negotiation skills. Committed to driving revenue growth and fostering customer satisfaction.
Hardworking employee enthusiastic about learning.
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
9
9
years of professional experience
Work History
Sales Rep.
Milspray LLC
01.2021 - Current
- Sale Rustproofing/Corrosion Control, Undercarriage Coating, Bed Liner, Paint, Sand Blast and Fleet Wash Service.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained personnel records and updated internal databases to support document management.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Implemented safety protocols ensuring compliance with industry regulations, reducing the risk of accidents or violations.
- Established open lines of communication between all parties involved in projects, promoting collaboration and timely decision-making processes.
- Conducted regular site inspections to identify potential issues early on, minimizing delays in project completion times.
- Developed strong relationships with clients to understand their needs, resulting in improved project outcomes and customer retention rates.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Manage customer's payments, invoice customers and notify each customer about there status.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Crew Leader
Guam 2020 Census
01.2020 - 08.2020
- Manage a group of 6 employees, give assignments, and seek updates on their duties
- I was responsible for many tasks that I have to report to my supervisor
- Handle any difficult situations out on the field or in the call center
- Maintain each and every worker's timesheets and mileage forms
- Manage the call center with my crew
- Fill out each person's information asked from the census questionnaire
- File all questionnaires and overview each one reviewing each question that is filled out properly
- Call back some respondents if the questionnaire is not completed
- Knock on doors of homes that needed to respond to Census
- Go out on the field and gather complete questionnaires from the people of Guam
Crew, Cashier, Server
Pizza Hut
10.2016 - 04.2017
- Opening and closing the server section and preparing the business to open
- Setting up the salad bar, tables, clean and wipe down all counters and windows, open the register, stock up items, and prepare pre-made orders
- Clean after every customer
- Answering customer calls, taking walk-in orders, and making sure pre-made orders are notified to cooks
- Preparing pizza boxes and napkins
- Help cooks with wings sections, cut pizza and maintain all cooked orders in warmers
Hostess/ Cashier
Kings Restaurant
02.2016 - 11.2016
- Waiting tables, seating customers, cash handling, order taking, bussing tables, and opening and closing register
Education
Certificate - Human and Family Service
Guam Community College
02.2025
Associates - Supervision and Management
Guam Community College
05.2021
High School Diploma -
J.P.Toress Success Academy
06.2017
Skills
- Professional
- Telephone Equities
- Fast learner
- Punctual
- Team player
- Microsoft office
- Problem solving
- Cash Handling
- Serving/ Busser
- Communication Skills
- Host/Hostess
- Honest
- Committed
- Self-motivation
- Google Docs
- Bold
- Competent
- Accountable
- Adept
- Quickbooks
- Customer service
- Customer relationship building
- Sales expertise
- Product and service sales
- Client service
- Strategic planning
- Cold calling
- Performance tracking
- Contract negotiations
- Records management
- Sales forecasting
- Network development
- Time management
- Customer experience enhancement
- Client engagement
- Social media marketing
- Event participation
- Price quote preparation
- Closing sales
- Field sales
- Inside and outside sales
- Contact follow-up
- Online sales strategies
- Attention to detail
Timeline
Sales Rep.
Milspray LLC
01.2021 - Current
Crew Leader
Guam 2020 Census
01.2020 - 08.2020
Crew, Cashier, Server
Pizza Hut
10.2016 - 04.2017
Hostess/ Cashier
Kings Restaurant
02.2016 - 11.2016
High School Diploma -
J.P.Toress Success Academy
Certificate - Human and Family Service
Guam Community College
Associates - Supervision and Management
Guam Community College
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