Regina Ann Raynor
Hagatna
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Flight Attendant position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Dental Receptionist
Reflection Dental
08.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Dental Insurance Coordinator
Premier Dentistry
09.2017 - 10.2021
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
- Responded to customer concerns and questions on daily basis.
Dental Administrative Assistant
Harmon Loop Dental
09.2010 - 09.2017
- Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
- Improved claim denial resolution by thoroughly researching and identifying root causes of denials.
- Scanned hard copy medical records and correspondence to convert into electronic files.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Trained new employees on denial management best practices, fostering a knowledgeable and efficient workforce.
Front Office Agent
The Westin Resort Guam
09.2008 - 09.2012
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
- Provided exceptional concierge services by making restaurant reservations or arranging transportation for guests upon request.
- Maintained a high level of guest service, resulting in positive online reviews and repeat business.
- Acted as a liaison between various departments within the hotel, facilitating smooth overall operations for optimal guest satisfaction.
Customer Service Representative
Pizza Hut
02.2005 - 02.2008
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
Education
High School Diploma -
Southern High School
1 Jose Perez Leon Guerrero Dr, Santa Rita GU 9691506.2007
Skills
- Phone and Email Etiquette
- Excellent multitasking capability
- Patient Services
- Incoming Call Reception
- Administrative Support
- CPR Certified
Timeline
Dental Receptionist
Reflection Dental
08.2021 - Current
Dental Insurance Coordinator
Premier Dentistry
09.2017 - 10.2021
Dental Administrative Assistant
Harmon Loop Dental
09.2010 - 09.2017
Front Office Agent
The Westin Resort Guam
09.2008 - 09.2012
Customer Service Representative
Pizza Hut
02.2005 - 02.2008
High School Diploma -
Southern High School
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