Summary
Overview
Work History
Education
Skills
Timeline
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Renee Burce

P.O. Box 25809,Barrigada, GU

Summary

Renowned for my problem-solving skills, I consistently delivered solutions that drove customer satisfaction and company growth.

Developed skills in fast-paced logistics environment, including managing complex shipment schedules and resolving issues efficiently.

Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

24
24
years of professional experience

Work History

Air/Ocean Freight Coordinator

Triple B Forwarders
04.2019 - Current
  • Coordinated international shipments by liaising between customs brokers, shipping lines, trucking companies, warehouses suppliers.
  • Generated detailed reports on key performance indicators to support continuous improvement initiatives within the department.
  • Ensured compliance with industry regulations, performing thorough audits on shipment documentation and procedures.
  • Maintained strong relationships with carriers, fostering trust and reliability in transportation partnerships.
  • Expedited critical shipments by coordinating time-sensitive solutions with carriers and internal stakeholders.
  • Collaborated with cross-functional teams for effective communication and smooth coordination of freight movements.
  • Contributed to company growth with meticulous management of high-volume shipments during peak seasons.
  • Reduced operational costs by negotiating competitive rates with carriers and optimizing route planning.
  • Promoted a safety-conscious work environment by adhering to strict guidelines for handling hazardous materials and maintaining up-to-date knowledge on regulations.
  • Balanced priorities under high-pressure situations to maintain optimal service levels across multiple accounts simultaneously.
  • Enhanced customer satisfaction with timely and accurate shipment updates and proactive issue resolution.
  • Strengthened supplier relations by maintaining open lines of communication regarding capacity availability, rates, and service expectations.
  • Mitigated risk of shipment delays or damages by closely monitoring cargo conditions during transit.
  • Investigated discrepancies in shipping documents and resolved issues with vendors.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
  • Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
  • Processed customs declarations and maintained records of customs documents.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
  • Prepared and submitted reports on import and export activity to management.
  • Utilized logistics software to manage, monitor and track shipments from origin to destination.
  • Managed import and export of hazardous materials in compliance with applicable laws and regulations.
  • Assisted with problem resolution and dispute management relating to import and export activities.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Examined cargo and freight shipments to check goods' condition.
  • Entered shipping information into computer system and estimated freight and postal rates.

Sales Supervisor / Cellphone Technician

Paulino Enterprises Communication
10.2007 - 05.2019
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Checked store merchandise regularly for proper display and replenishment.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
  • Constructed displays and signs to promote specified products and sales promotions.
  • Boosted customer satisfaction with personalized follow-up calls to address concerns and gather feedback.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Enhanced customer satisfaction by efficiently diagnosing and repairing cell phone issues.
  • Streamlined repair processes for faster turnaround times and improved customer retention.
  • Efficiently diagnosed electronic faults in cellphones using specialized equipment which led to faster problem resolutions for customers.
  • Repaired cell phones with accuracy and attention to detail, reducing repeat visits for the same issue.
  • Educated customers on proper device care and usage to minimize future repairs or malfunctions.
  • Assisted customers in setting up new devices and transferring data from old devices, providing seamless transitions between products.
  • Demonstrated expertise in servicing various brands of cell phones, expanding clientele base due to diverse skill set.
  • Specialized in repairing Type phones and frequently worked on other manufacturer models.
  • Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
  • Applied external accessories such as screen protectors, skins and more.
  • Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
  • Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
  • Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
  • Offered guidance to consumers on purchasing mobile phone accessories.
  • Safely performed delicate soldering tasks when working with intricate components that required precision handling.
  • Provided exceptional customer support by answering queries related to device functionality and usage tips.
  • Managed inventory of replacement parts, ensuring timely repairs and minimizing customer wait times.
  • Provided exceptional customer service through clear communication regarding repair timelines, costs, and expectations.
  • Researched and recommended network and data communications hardware and software.

Cashier / Waitstaff

Leo Palace Resort
05.2003 - 06.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Operated cash register to record transactions accurately and efficiently.

Wait Staff Member

Shirley’s Coffee Shop
07.2006 - 08.2006
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Concession Stand Manager

Wallace Theaters
06.2001 - 05.2003
  • Coordinated concession team, food preparation, and storeroom operations.
  • Participated in menu planning and food production, properly handling food surpluses and cost control.
  • Supervised food and beverage personnel, evaluating performance and recommending improvements.
  • Purchased food items, supplies and equipment in alignment with strict budgets.
  • Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
  • Provided exceptional leadership skills as both a manager and mentor while cultivating a supportive work atmosphere.
  • Implemented successful cost control measures, reducing expenses without compromising quality or service.
  • Maintained a clean and organized concession stand, providing a pleasant environment for customers.
  • Ensured compliance with all health and safety regulations, maintaining a safe work environment for employees and patrons alike.
  • Monitored daily cash flow, depositing earnings accurately at the end of each shift to maintain proper accounting practices.
  • Managed inventory effectively, ensuring optimal stock levels for peak concession stand demand periods.
  • Coordinated special events at the concession stand, driving increased foot traffic during peak times or slow seasons.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive brand reputation.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

Accounting

University of Guam
Mangilao, Guam

George Washington High School
Mangilao, Guam
05.2002

Agueda Johnston Middle School
Ordot, Guam
05.1998

Maria Ulloa Elementary School
Dededo, Guam
05.1995

Skills

  • Warehouse operations
  • Shipment tracking
  • Documentation handling
  • Route planning
  • Transportation scheduling
  • Operational procedures
  • Vendor relationships
  • Shipping regulations
  • Customs compliance
  • Regulatory updates
  • Applicable laws and regulations
  • Freight coordination
  • Export compliance
  • Tariff coding system
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Organizational skills
  • Adaptability and flexibility
  • Task prioritization
  • Self motivation
  • Invoicing
  • Goal setting
  • Professionalism
  • Hazardous materials handling
  • Shipping documents preparation
  • Client coordination
  • Load planning
  • Documentation preparation
  • Inventory control
  • Cargo handling
  • Order processing
  • Budget management

Timeline

Air/Ocean Freight Coordinator

Triple B Forwarders
04.2019 - Current

Sales Supervisor / Cellphone Technician

Paulino Enterprises Communication
10.2007 - 05.2019

Wait Staff Member

Shirley’s Coffee Shop
07.2006 - 08.2006

Cashier / Waitstaff

Leo Palace Resort
05.2003 - 06.2009

Concession Stand Manager

Wallace Theaters
06.2001 - 05.2003

Accounting

University of Guam

George Washington High School

Agueda Johnston Middle School

Maria Ulloa Elementary School

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Renee Burce