Overview
Work History
Education
Skills
Accomplishments
Timeline
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Resty Jay Versario

Hagatna,Guam

Overview

4
4
years of professional experience

Work History

Technical Support

Enterprise Car Rental
Taumuning, Guam
12.2024 - Current
  • Provide technical support to employees by responding to requests via phone, email, or ticketing system, and resolving hardware, software, and network issues.
  • Assist with device setup, software installations, and ensure smooth onboarding, offboarding, and departmental transitions in collaboration with IT and HR teams.
  • Document technical issues and resolutions, escalate complex problems to higher-level IT teams, and follow up to ensure timely solutions.
  • Stay informed about system upgrades, software rollouts, and contribute to internal technology improvement projects.

Sales Associate

The Home Depot
Tamuning, Guam
01.2022 - Current
  • Service/Sales associates actively seek customers to offer fast, friendly service and assess their needs
  • Learn about products through company tools to inform customers about entire projects
  • Personally trained by store managers on how to qualify, recommend, and close sales with every customer in their department and handle complex tasks toward respective departments
  • Responsible for maintaining the in-stock condition of their areas, ensuring cleanliness, capability, and safety
  • Follow all safety policies and standards, complete safety training, correct or report hazards, and work safely to protect everyone in the store.

Server

Capricciosa
Tamuning, Guam
01.2021 - 12.2022
  • Taking food and beverage orders accurately and relaying them to the kitchen and bar staff
  • Serving food and drinks to guests, ensuring orders are correct and presented appealingly
  • Checking in with guests to ensure satisfaction with each course and beverage, addressing any issues promptly and courteously
  • Processing payments and handling transactions accurately, including cash and operating a POS (Point of Sale) system
  • Complying with all food and beverage regulations, health and safety standards, and company policies and procedures.

Education

Bachelor of Science - Information Technology

American Public University
West Virginia
12-2025

High School Diploma -

George Washington High School
Guam
06-2021

Skills

  • User Support
  • Windows/ Microsoft computer proficiency
  • Information Security
  • HTML
  • Network configuration
  • System Troubleshooting

Accomplishments

  • Google IT Support Professional Certificate (Coursera) - February 2024
  • American Public University Dean's List - 4th Quarter, 2023
  • American Public University Dean's List - 1st, 2nd Quarter, 2024

Timeline

Technical Support

Enterprise Car Rental
12.2024 - Current

Sales Associate

The Home Depot
01.2022 - Current

Server

Capricciosa
01.2021 - 12.2022

Bachelor of Science - Information Technology

American Public University

High School Diploma -

George Washington High School

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Resty Jay Versario