REX DUQUE

TGI Fridays

10.2010 - Current

Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
Increased overall revenue with creative drink promotions and themed events.
Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
Boosted team morale through open communication channels, employee recognition initiatives, and team-building activities.
Kept bar presentable and well-stocked to meet customer needs.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.