Ricardo Duarte
Optometrist/Contact Lens Fitter/ Consultant
Guatemala City
Summary
Dynamic leader with a proven track record at Spectrum International, adept in operations management and relationship building. Elevated customer satisfaction and significantly boosted company revenue through strategic product innovations and expert consultation. Excelled in coaching, mentoring, and leading customers to surpass objectives, demonstrating exceptional decision-making and verbal communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Proffesional Affairs Manager
Eaglet-Eye
02.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and helping team members to achieve successful tasks
- Enhanced customer satisfaction by resolving problems promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff from customers.
Senior Product Consultant
Spectrum International
10.2020 - Current
- Mentored junior consultants, helping them develop their skills and advance within the organization.
- Provided expert consultation to clients, resulting in tailored product solutions and higher customer satisfaction rates.
- Analyzed customer feedback data to identify areas for potential product improvements and innovations.
- Collaborated with sales and marketing teams to create targeted campaigns that drove product adoption and revenue growth.
- Provided subject matter expertise to cross-functional teams during the development and launch of new products or enhancement projects.
- Assisted in the successful launch of multiple products, contributing to significant increases in company revenue and market share.
- Optimized product performance through rigorous testing and continuous improvement initiatives.
- Demonstrated products to help customers try out offerings before making purchases.
- Established long term customer relationships by using effective communication and active listening skills.
- Helped identify product gaps and opportunities to improve product position in market.
Contact Lens Technician
Contactologia Especializada
07.2020 - Current
- Evaluated patient feedback data regularly, identifying areas for improvement within the practice''s service offerings.
- Optimized the patient experience by maintaining a clean, well-organized workspace and adhering to strict hygiene protocols.
- Worked closely with manufacturers'' representatives to stay informed about new product releases and advancements in contact lens technology.
- Supported optometrists in delivering thorough eye care by assisting with diagnostic tests and measurements for contact lens fitting.
- Improved patient comfort by providing customized contact lens fittings and adjustments.
- Facilitated clear communication between patients, optometrists, and insurance providers, streamlining billing processes for seamless transactions.
- Operated and worked with basic and advanced optical laboratory equipment, tools, supplies and materials.
- Maintained a high level of product knowledge, staying current with the latest advancements in contact lens technology.
- Entered prescription data into computer and initiated new contact lens orders.
- Reduced wait times for patients by efficiently managing appointments and coordinating schedules with other clinic staff members.
Education
NCLEC - Contact Lens Fitters
ABO/NCLE
United States 05.2001 -
Optometrist - Optometry
Universidad Rafael Landivar
Guatemala City, Guatemala 05.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Customer service
Relationship building
Verbal and written communication
Product management
Coaching and mentoring
Work prioritization
Certification
NCLEC
Timeline
Proffesional Affairs Manager
Eaglet-Eye
02.2024 - Current
NCLEC
07-2023
Senior Product Consultant
Spectrum International
10.2020 - Current
Contact Lens Technician
Contactologia Especializada
07.2020 - Current
NCLEC - Contact Lens Fitters
ABO/NCLE
05.2001 -
Optometrist - Optometry
Universidad Rafael Landivar
05.2001 -
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