Ricardo Rene Marroquin Garcia
Guatemala
Summary
Professional senior recruiter with substantial experience in talent acquisition and HR strategy. Adept at fostering team collaboration, driving recruitment processes, and adapting to evolving organizational needs. Skilled in candidate sourcing, interviewing, and onboarding, with strong focus on achieving results. Reliable and flexible, ensuring alignment with company goals and culture.
Overview
11
11
years of professional experience
Work History
Senior Recruiter
IntouchCX
Guatemala City, Guatemala
02.2025 - Current
- Developed and implemented talent acquisition strategies to attract top candidates.
- Led recruitment initiatives, streamlining processes to enhance candidate experience.
- Mentored junior recruiters, fostering professional growth and skill development.
- Collaborated with hiring managers to understand staffing needs and position requirements.
- Utilized applicant tracking systems to manage candidate pipelines efficiently.
- Conducted market research to identify trends in talent acquisition and workforce planning.
- Analyzed recruitment metrics to assess effectiveness of strategies and optimize performance.
- Conducted thorough candidate screenings, resulting in higher quality interviews and placements.
Supervisor/ Temp Manager
Conduent Guatemala
Guatemala
09.2019 - 01.2024
- Team Development through coaching and 101 sessions
- Ensured proper planning, staffing and efficiencies management
- Manage team supervision with over 6 team leads
- Created and executed engagement programs to build team connection
- Analyze various reports and statistical/historical data to measure production levels and identify root causes for underperforming areas
- Develop customized reporting to measure and track operational statistics, data and results
- Create client relationship
Supervisor
IntouchCX
Guatemala
07.2018 - 04.2019
- Developed and implemented a system for tracking employee attendance and absences, resulting in improved accountability
- Collaborated with cross-functional teams to identify and resolve conflicts, resulting in improved team dynamics
- Evaluated employee performance and provided regular feedback to ensure goals and objectives were met
Customer Service Representative
Allied Global
Guatemala
09.2014 - 04.2018
- Provided guest experience through multiple channels of communication
- Maintained excellent performance
- Ensured standards were met
Education
Commercial Pilot FAA -
Epic Flight Academy
Guatemala12.2017
Bachiller en Ciencias y Letras - undefined
Academia de Estudios Avanzados F15
Guatemala10.2012
Middle School - undefined
Colegio Bilingüe Campo Real
Guatemala10.2010
Elementary School - undefined
Colegio San Sebastian
Guatemala10.2006
Skills
- Interpersonal Communication
- Attention to Detail
- Project Management
- Highly Motivated
- Strong Communication Skills
- Computer Skills
- Analytical Skills
- Time Management
- Good team player
- Fast Learner
- Recruiter training and mentoring
- Social media recruiting
- Recruitment process improvement
- Candidate sourcing
- Competency-based interviewing
- Applicant tracking systems
- Talent acquisition
- Salary and benefits negotiations
- Onboarding process management
References
- Kevin, Velasquez, 4193-4057, Conduent
- Cindy, Hernandez, 4222-9268, Conduent
- Bessy, Gudiel, 3060-3617, Conduent
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Courses
- English Course, NLC January 2006 – December 2008
- Calusac, Universidad de San Carlos de Guatemala 2013 – 2014
- Private Pilot and Instrument, Escuela de Vuelo S.A 2013 – 2014
Timeline
Senior Recruiter
IntouchCX
02.2025 - Current
Supervisor/ Temp Manager
Conduent Guatemala
09.2019 - 01.2024
Supervisor
IntouchCX
07.2018 - 04.2019
Customer Service Representative
Allied Global
09.2014 - 04.2018
Bachiller en Ciencias y Letras - undefined
Academia de Estudios Avanzados F15
Middle School - undefined
Colegio Bilingüe Campo Real
Elementary School - undefined
Colegio San Sebastian
Commercial Pilot FAA -
Epic Flight Academy