Summary
Overview
Work History
Skills
Timeline
Hi, I’m

Meriza N. Perez

Dededo

Summary

Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to Number pounds. Completes efficient and well-organized stock replenishment with appealing displays to drive sales. Smoothly locate and palletize desired stock to support timely floor stocking. Driven and team-oriented with good sense of business and customer needs. Seasonal Stock Associate with positive and friendly customer retail store experience. Quickly processes transfers, shipments, damages, supplies, mistakes and overall organization of stock areas. Maintains stock and displays on retail floor. Participates in establishing and maintaining constructive staff member relations.

Overview

11
years of professional experience

Work History

Payless Markets

Stocker
10.2020 - Current

Job overview

  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Minimized loss prevention issues through vigilant monitoring of stockroom access points and reporting suspicious activity.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Supported merchandising initiatives through meticulous arrangement of products according to planograms.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
  • Increased efficiency of receiving area operations by organizing incoming shipments and verifying packing slips against actual contents.
  • Facilitated smoother store openings by ensuring all necessary products were stocked before the beginning of each shift.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Aided in training new team members on best practices for stocking procedures and inventory management systems.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Consistently lifted materials weighing as much as 50 pounds.

  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Processed and packaged stock items for customer purchases.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Monitored inventory levels in stockrooms and alerted management to any discrepancies.
  • Maintained stockroom records and generated reports for management.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Kept work areas neat, clean and free from debris.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked shelves to match planogram images and instructions.
  • Interacted with guests in friendly and knowledgeable way.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Greeted store customers and discussed needs.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Picked and packed order items.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Managed timely and effective replacement of damaged or missing products.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.

Pacific Islands Club Guam

Hotel Front Desk Agent
12.2019 - 03.2020

Job overview

  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Streamlined reservation processes for improved booking experience and increased room occupancy rates.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
  • Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
  • Contributed to the development of promotional materials for events held at the hotel, increasing event bookings.

Pacific Islands Club Guam

Wait Staff Member
12.2015 - 11.2019

Job overview

  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
  • Participated in regular staff meetings and contributed ideas for improving overall service efficiency and guest satisfaction levels.
  • Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
  • Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
  • Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
  • Assisted in the creation of visually appealing table settings and dining room layouts for special occasions and events.
  • Contributed to a reduction in food waste by closely monitoring portion sizes and working with kitchen staff to adjust as needed.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Cultivated warm relationships with regular customers.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Observed safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Pacific Islands Club Guam

Steward
05.2015 - 11.2015

Job overview

  • Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
  • Assisted in the efficient preparation and presentation of meals, contributing to a seamless dining experience.
  • Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
  • Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
  • Conducted regular quality checks on food items, ensuring freshness and reducing waste by timely rotation of stock.

Tacobell Guam

Cashier
09.2012 - 03.2015

Job overview

  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Trained and mentored new sales representatives.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.

Skills

  • Merchandise Rotation
  • Loss Prevention
  • Customer Service
  • Merchandise Stocking
  • Price Checking
  • Product Restocking
  • Order Receiving
  • Stock Rotation
  • Equipment Monitoring
  • POS Systems
  • Punctual and Reliable
  • Customer Assistance
  • Positive Attitude
  • Cleaning Procedures
  • Complex Problem-Solving
  • Safe Lifting Procedures
  • Money Handling
  • Proper Stacking and Storage
  • Supply Restocking
  • Performance Improvement
  • Paperwork Completion
  • Safety Processes and Procedures
  • Signing and Pricing
  • Friendly and Personable
  • Willing to Learn
  • Customer Relationships
  • Energetic and Outgoing
  • Clear Communication
  • Time management
  • Product organization
  • Record keeping
  • Merchandise display
  • Attention to detail
  • Team collaboration
  • Adaptability
  • Quality control
  • Stockroom maintenance
  • Barcode scanning
  • Shelf stocking
  • Safety protocols
  • Inventory management
  • Problem-solving
  • Organizational skills
  • Physical stamina
  • Loading and unloading
  • Order Fulfillment
  • Packing and Shipping
  • Price Negotiation
  • Inventory Audits
  • Product Pricing
  • Dependable and Reliable
  • Decision-Making
  • Warehousing Functions
  • Shipping Procedures Understanding
  • Quick Learner
  • Inventory Recordkeeping
  • Staff Training
  • Competitive Analysis

Timeline

Stocker

Payless Markets
10.2020 - Current

Hotel Front Desk Agent

Pacific Islands Club Guam
12.2019 - 03.2020

Wait Staff Member

Pacific Islands Club Guam
12.2015 - 11.2019

Steward

Pacific Islands Club Guam
05.2015 - 11.2015

Cashier

Tacobell Guam
09.2012 - 03.2015

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Meriza N. Perez