Robert Cruz
Yigo ,Guam
Summary
Proven leader in operational efficiency and team development, I significantly enhanced production processes at LSG Sky Chefs, fostering a culture of safety and excellence. Skilled in decision-making and customer service, I improved satisfaction rates through strategic problem-solving and effective communication, leading to a notable increase in team morale and client retention.
Overview
12
12
years of professional experience
Work History
Flight Line Supervisor/CSR Supervisor
LSG Sky Chefs
03.2011 - 01.2021
- Enhanced production efficiency by streamlining catering and loading processes and implementing new strategies.
- Maintained a safe work environment by enforcing strict adherence to safety protocols and guidelines.
- Monitored day-to-day production operations and identified methods to improve quality and efficiency.
- Ensured timely completion of projects by tracking progress against established timelines, adjusting priorities as needed, and utilizing resources efficiently.
- Served as a liaison between management and frontline staff fostering open lines of communication ensuring timely resolution of issuesconcerns.
- Reduced employee turnover and increased morale through effective communication, motivation, and team-building initiatives.
- Promoted a positive work culture by addressing employee concerns promptly, fairly, and consistently.
- Managed onboarding tasks to support smooth adjustment and complete training for new hires.
- Evaluated employee performance regularly to identify strengths and areas for improvement while providing constructive feedback for professional development.
- Collaborated with cross-functional teams to identify process improvements and implement changes that enhance operational efficiency.
- Coordinated with other supervisors within facility to manage operations between departments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
Warehouse Lead/Delivery Driver
Pacific Wine and Spirits
05.2009 - 03.2011
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
- Built customized pallet arrangements, carefully wrapping and organizing deliveries in preparation for distribution.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maximized storage capacity in the warehouse by efficiently stacking pallets with a forklift, optimizing utilization while maintaining accessibility and safety measures.
- Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
Education
GED -
Guam Community College
Guam04.2024
Skills
- Workplace Safety
- Decision-making capabilities
- Employee Training
- Task Delegation
- Security awareness
- Weather Monitoring
- Airside Driving
- Safety Procedures Compliance
- Customer Service
- Problem-Solving
- Ramp service
- Loading and unloading
- Team Leadership
- Crew assistance
Timeline
Flight Line Supervisor/CSR Supervisor
LSG Sky Chefs
03.2011 - 01.2021
Warehouse Lead/Delivery Driver
Pacific Wine and Spirits
05.2009 - 03.2011
GED -
Guam Community College
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