Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Cruz

Yigo ,GU

Summary

Dynamic Quality Assurance Assistant at Pacific Unlimited Inc, skilled in enhancing compliance and operational efficiency. Proven ability in employee training and development, fostering a culture of safety and excellence. Recognized for problem-solving capabilities and effective task delegation, contributing to improved quality control processes and customer satisfaction.

Overview

16
16
years of professional experience

Work History

Quality Assurance Assistant

Pacific Unlimited Inc
Barrigada, Guam
05.2025 - Current
  • Monitored quality control processes for incoming shipments and outgoing orders to ensure compliance.
  • Analyzed existing QA processes and recommended necessary improvements during regular meetings.
  • Documented findings according to established procedures to ensure compliance.
  • Reviewed customer feedback to identify and address quality issues.
  • Trained new employees on company protocols and safety standards, providing assistance as needed.

Warehouse Operative

Pacific Unlimited Inc
Barrigada, Guam
12.2024 - 05.2025
  • Processed orders accurately and efficiently within specified timeframes.
  • Managed customer returns in compliance with company policies.
  • Packaged items for shipment according to customer specifications.
  • Received and sorted incoming inventory, adhering to established guidelines.
  • Maintained cleanliness and organization of warehouse area daily.
  • Operated forklifts and material handling equipment safely and efficiently.

Flight Line Supervisor/CSR Supervisor

LSG Sky Chefs
03.2011 - 01.2021
  • Enhanced production efficiency by streamlining catering and loading processes and implementing new strategies.
  • Maintained a safe work environment by enforcing strict adherence to safety protocols and guidelines.
  • Monitored day-to-day production operations and identified methods to improve quality and efficiency.
  • Ensured timely completion of projects by tracking progress against established timelines, adjusting priorities as needed, and utilizing resources efficiently.
  • Served as a liaison between management and frontline staff fostering open lines of communication ensuring timely resolution of issuesconcerns.
  • Reduced employee turnover and increased morale through effective communication, motivation, and team-building initiatives.
  • Promoted a positive work culture by addressing employee concerns promptly, fairly, and consistently.
  • Managed onboarding tasks to support smooth adjustment and complete training for new hires.
  • Evaluated employee performance regularly to identify strengths and areas for improvement while providing constructive feedback for professional development.
  • Collaborated with cross-functional teams to identify process improvements and implement changes that enhance operational efficiency.
  • Coordinated with other supervisors within facility to manage operations between departments.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Improved resolution time with effective problem-solving for customer complaints.

Warehouse Lead/Delivery Driver

Pacific Wine and Spirits
05.2009 - 03.2011
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Oversaw daily operations and shipping and handling processes.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
  • Built customized pallet arrangements, carefully wrapping and organizing deliveries in preparation for distribution.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maximized storage capacity in the warehouse by efficiently stacking pallets with a forklift, optimizing utilization while maintaining accessibility and safety measures.
  • Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.

Education

GED -

Guam Community College
Guam
04.2024

Skills

  • Workplace safety and compliance
  • Decision-making skills
  • Employee training and development
  • Task delegation
  • Security awareness
  • Weather monitoring
  • Airside driving
  • Safety procedures adherence
  • Customer service excellence
  • Problem-solving abilities
  • Ramp service operations
  • Loading and unloading tasks
  • Team leadership
  • Crew assistance

Timeline

Quality Assurance Assistant

Pacific Unlimited Inc
05.2025 - Current

Warehouse Operative

Pacific Unlimited Inc
12.2024 - 05.2025

Flight Line Supervisor/CSR Supervisor

LSG Sky Chefs
03.2011 - 01.2021

Warehouse Lead/Delivery Driver

Pacific Wine and Spirits
05.2009 - 03.2011

GED -

Guam Community College

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Robert Cruz