Robert Lyn Barlongo
Dededo,GU
Summary
Dedicated professional with military and hospitality experience. Proven ability to lead teams and deliver exceptional service under pressure. Expertise in problem-solving, team coordination, and effective communication. Consistently demonstrates reliability and professionalism in diverse operational environments.
Overview
4
4
years of professional experience
Work History
Infantryman (11B)
US Army National Guard
Barrigada, GU
01.2021 - Current
- Followed strict operational security protocols to safeguard mission-critical information.
- Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
- Monitored radio frequencies for incoming messages from higher headquarters or friendly forces.
- Developed strategies for successful completion of assigned missions by utilizing available resources effectively.
- Assisted with setting up defensive positions in preparation for combat operations.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Patrolled restricted areas and authorized access for permitted personnel.
- Trained diligently on gym equipment and exercise courses to achieve combat resilience and advance in both rank and skill level.
- Adapted to rapidly changing tactical situations to achieve mission objectives.
- Conducted daily physical fitness training to maintain combat readiness.
Front Office Supervisor
Holiday Resort and Spa
Tumon, GU
03.2023 - Current
- Developed strategies to improve customer satisfaction levels.
- Resolved customer complaints in a timely manner.
- Coordinated with other departments to ensure smooth operations.
- Scheduled staff shifts and assigned duties as needed.
- Monitored guest check-in and check-out procedures.
- Maintained accurate records of all guests' bookings and payments.
- Supervised front office staff, including hiring and training new employees.
- Responded promptly to inquiries from guests or potential customers via phone or email.
- Ensured proper customer service standards were met.
- Oversaw the coordination of VIP guest arrivals, ensuring personalized service and attention.
Education
High School Diploma -
John F. Kennedy High School
Tamuning, Guam05-2015
Skills
- Conflict resolution
- Time management
- Attention to detail
- Improving customers' experience
- Problem solving
- Communication skills
- Multitasking proficiency
- Listening skills
- General security
- Positive attitude
- Interpersonal skills
- Adaptability
References
References available upon request.
Timeline
Front Office Supervisor
Holiday Resort and Spa
03.2023 - Current
Infantryman (11B)
US Army National Guard
01.2021 - Current
High School Diploma -
John F. Kennedy High School
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