Robin James Borja
Yigo Village
Summary
Reliable Cafe Worker serving customer needs in fast-paced environments. Pleasantly offers customers assistance to drive service and satisfaction. Considered hardworking, punctual and approachable. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Busser
Outback Steakhouse
08.2023 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Supports servers and bartenders by running any food, drinks, or condiments to customers.
- Keeps a close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Bartender
Skyline Resto-Pub
06.2023 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Enhanced customer experience with engaging conversations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Education
No Degree - Civil Engineering
Guam Community College
1 Sesame St, Mangilao, Guam 96913High School Diploma -
Saint Paul Christian School
1700 Mendioka St. Dededo, GU 9692905.2023
Skills
- Time Management
- Cleaning and sanitizing
- Team Collaboration
- Safety awareness
- Professional Appearance
- Food Running
- Inventory Management
- Customer service excellence
- Attention to Detail
- Multitasking
Timeline
Busser
Outback Steakhouse
08.2023 - Current
Bartender
Skyline Resto-Pub
06.2023 - 12.2023
No Degree - Civil Engineering
Guam Community College
High School Diploma -
Saint Paul Christian School
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