Rodrigo Soley Robles
Real Time Analyst
Guatemala City
Summary
Adept at spreadsheet management and analytical thinking, significantly enhanced operational efficiency at Telus Digital - Guatemala by implementing real-time adjustments and developing key performance reports. My problem-solving skills led to Multiple Report automations and new report development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
WFM - Real Time Analyst (Alpine)
Telus Digital - Guatemala
02.2023 - Current
- Maximized agent adherence to schedule by implementing real-time adjustments based on call volume fluctuations.
- Increased operational efficiency with thorough analysis of key performance indicators and implementation of best practices.
- Developed comprehensive reports to inform decision-making, highlighting trends and opportunities for improvement.
- Monitored real-time adherence rates, Aux Usage, identifying potential risks to service delivery goals and taking corrective actions when needed.
Alpine Customer Support Representative
Telus Digital - Guatemala
04.2022 - 02.2023
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
Wix Customer Representative
Telus Digital - Guatemala
09.2019 - 03.2020
- Responded to customer requests for products, services, and company information while helping them develop online websites based on their needs
Education
Pure/Applied Math Degree - Mathematics
Universidad Del Valle De Guatemala (UVG)
18 Avenue 11-95, Zone 15 05.2001 -
Skills
Spreadsheet expertise
Analytical Skills
Decision-Making
Problem-Solving
Analytical Thinking
Advanced Math Skills
Languages
German
Limited Working
English
Full Professional
French
Elementary
Spanish
Native or Bilingual
Certification
Astronomy and Basic Astrophysics Degree
Instrument Playing
I am a Multi Instrumentis with capability of playing over 5 Instruments, Hobby being mainly on guitar and Piano but also considerable experience on drums and Cello
Timeline
WFM - Real Time Analyst (Alpine)
Telus Digital - Guatemala
02.2023 - Current
Alpine Customer Support Representative
Telus Digital - Guatemala
04.2022 - 02.2023
Wix Customer Representative
Telus Digital - Guatemala
09.2019 - 03.2020
Pure/Applied Math Degree - Mathematics
Universidad Del Valle De Guatemala (UVG)
05.2001 -
Astronomy and Basic Astrophysics Degree
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