Summary
Overview
Work History
Education
Skills
Timeline
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Rojell Umipig

Mangilao,Guam

Summary

To succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.

Overview

11
11
years of professional experience

Work History

Supervisor

Dusit Thani Guam Resort
02.2019 - Current
  • Supervised daily operations to ensure compliance with health and safety standards.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained database systems to track and analyze operational data.
  • Trained and mentored staff in customer service excellence and food preparation techniques
  • Implemented inventory management practices to reduce waste and optimize supply usage.
  • Developed schedules to enhance workforce efficiency and meet peak demand periods.
  • Oversaw quality control processes to maintain product consistency and customer satisfaction.
  • Conducted performance evaluations to foster employee growth and identify training needs.
  • Collaborated with management on strategic initiatives to improve operational workflows.
  • Resolved customer complaints effectively, ensuring high levels of satisfaction and loyalty.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, address concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Server

Sheraton Laguna Guam Resort
03.2017 - 02.2019
  • Delivered exceptional customer service in high-volume dining environment.
  • Managed multiple tables efficiently, ensuring timely order processing and guest satisfaction.
  • Collaborated with kitchen staff to facilitate seamless meal preparation and delivery.
  • Crafted and served high-quality cocktails and beverages, ensuing customer satisfaction.
  • Implemented best practices for cleanliness and sanitation, adhering to health regulations consistently.
  • Developed and maintained positive relationships with customers, fostering loyalty and repeat business.
  • Supported needs of 32 person wait staff who attended to specific needs of countless customers daily for banquet restaurant with social relevancy and intentionality.

Supervisor

Kentucky Fried Chicken
05.2014 - 03.2017
  • Responsible for the motivation and development of newly hired employees
  • Responsible in ensuring and following up on employees on procedures
  • Creating a positive work environment
  • Supervised daily operations, ensuring compliance with resort standards and guest satisfaction.
  • Trained and mentored staff on service excellence and operational procedures.
  • Managed inventory control systems to minimize waste and reduce costs effectively.
  • Resolved guest complaints promptly, maintaining high levels of customer loyalty and satisfaction.
  • Collaborated with departmental leaders to develop strategic initiatives aligned with resort goals.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Sales Man

Lovin Guam
01.2014 - 05.2014
  • Responsible selling drinks to locals and to guest in Chamorro village.

Education

Nursing

University of Guam
Mangilao

Culinary

Guam Community College
Mangilao

High School Diploma -

George Washington High School
Mangilao
06.2012

Skills

  • Microsoft Word
  • Staff development
  • Team building
  • Microsoft PowerPoint
  • Food and Beverage
  • Customer Service
  • Employee Training
  • Quality Control
  • Organizational
  • Attention to detail
  • Business development
  • First aid and CPR certified
  • Aero lift Operator

Timeline

Supervisor

Dusit Thani Guam Resort
02.2019 - Current

Server

Sheraton Laguna Guam Resort
03.2017 - 02.2019

Supervisor

Kentucky Fried Chicken
05.2014 - 03.2017

Sales Man

Lovin Guam
01.2014 - 05.2014

Nursing

University of Guam

Culinary

Guam Community College

High School Diploma -

George Washington High School

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Rojell Umipig