Roman Perez III
Toto
Summary
Dynamic Department Supervisor at The Home Depot with a proven track record in inventory management and team leadership. Expert in training staff and enhancing customer service, I successfully implemented merchandising strategies that improved product visibility. Committed to safety compliance and conflict resolution, I foster a collaborative environment that drives performance and operational excellence.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
Work History
Department Supervisor
The Home Depot
Tamuning
10.2024 - Current
- Supervised daily operations to ensure efficient workflow and customer service.
- Trained and mentored new staff on store policies and procedures.
- Managed inventory levels and organized stock replenishment processes.
- Coordinated team schedules to optimize labor coverage during peak hours.
- Conducted regular safety inspections to maintain compliance with company standards.
- Assisted customers with product selection and provided knowledgeable advice.
- Implemented merchandising strategies to enhance product visibility and appeal.
- Collaborated with management to develop staff performance improvement plans.
- Trained employees on new processes or procedures as needed.
- Ensured compliance with all safety regulations across the department.
- Resolved customer complaints in a timely manner.
- Trained and mentored new associates on department policies and procedures.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted performance reviews for staff members.
- Provided coaching and mentoring support to team members.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
- Supervised departmental employees, delegating with tasks and responsibilities.
- Facilitated communication between management, staff, and customers.
- Organized special events or meetings related to the department's activities.
Deliveries Associate
The Home Depot
Tamuning
09.2021 - 10.2024
- Delivered products to customer locations efficiently and safely.
- Maintained accurate records of deliveries and inventory levels.
- Communicated with customers to confirm delivery details and schedules.
- Loaded and unloaded merchandise from delivery vehicles as needed.
- Assisted in training new associates on delivery protocols and procedures.
- Collaborated with store teams to ensure timely product availability.
- Adhered to safety regulations while operating delivery equipment and vehicles.
- Resolved customer inquiries regarding delivery status promptly and professionally.
- Provided friendly customer service when interacting with clients during deliveries.
Hardware Associate
Home Depot
Victorville
09.2021 - 09.2021
- Provide customer service, direct customers to products, answer questions about goods, and assist in purchase decisions
- Perform stocking, organizing, and cleaning duties in order to deliver satisfaction to every customer entering the store
- Ensure loss prevention through constant vigilance during open hours
Freight/Receiving Associate
Home Depot
Victorville
04.2020 - 09.2021
- Ensure the store is stocked and ready for business
- Load and unload trucks
- Move material from the receiving area throughout the store
Cargo Agent
Menzies Aviation
Guam
06.2020 - 02.2021
- Responsible for physical handling of cargo warehousing and ramp activities, including receiving, dispatching and staging airfreight, mail.
- Operate motorized vehicles as related to the task from GPU’s and tugs towing up to 80,000lbs.
- Prepare and palatalise cargo as needed
- Assure paperwork related to the cargo is correct
Ramp Agent
Menzies Aviation
Guam
04.2019 - 06.2020
- Guide inbound/outbound airplanes to and from the gate
- Transport, load and unload passenger baggage, cargo, and mail
- Clean aircraft passenger cabins between flights and stock aircraft with needed supplies
- Operate heavy equipment to move luggage and cargo, tow planes between gates, and refill water tanks and lavatories
Security Guard
Pacific Island Security Agency
Guam
08.2018 - 12.2018
- Patrol and monitor activities on the company's premises regularly to ensure the environment is safe and secure
- Control the entrance and departure of employees, visitors and vehicles according to protocols
- Providing detailed reports on daily activities and any incidents that may have occurred to management
Education
High School Graduate -
Tiyan High School
Skills
- Inventory management
- Staff training
- Performance evaluation
- Visual merchandising
- Customer service
- Team leadership
- Safety compliance
- Conflict resolution
- Schedule coordination
- Effective communication
- Time management
- Problem solving
- Labor optimization
- Process improvement
- Employee mentoring
Timeline
Department Supervisor
The Home Depot
10.2024 - Current
Deliveries Associate
The Home Depot
09.2021 - 10.2024
Hardware Associate
Home Depot
09.2021 - 09.2021
Cargo Agent
Menzies Aviation
06.2020 - 02.2021
Freight/Receiving Associate
Home Depot
04.2020 - 09.2021
Ramp Agent
Menzies Aviation
04.2019 - 06.2020
Security Guard
Pacific Island Security Agency
08.2018 - 12.2018
High School Graduate -
Tiyan High School