Ronaldo Francisco Lorenzo
Guatemala City
Summary
Dynamic professional with experience in management, customer service, and client relations. Skilled in handling customer concerns with professionalism, providing tailored solutions, and ensuring client satisfaction. Proven ability to generate new business through creative project ideas, upselling, and strong communication. Adept at multitasking, problem-solving under pressure, and maintaining long-term client relationships. Experienced in overseeing payments, project planning, and delivering high-quality service in both managerial and customer service roles.
Overview
8
8
years of professional experience
Work History
Manager of Landscaping
Isco Landscaping LLC
01.2018 - 09.2025
- Assisted in maintaining landscape aesthetics through regular upkeep and debris removal.
- Learned to operate landscaping tools and equipment safely and effectively.
- Supported team in planting, pruning, and fertilizing various plant species.
- Followed safety protocols to ensure compliance during landscaping tasks.
- Contributed to project planning by preparing materials and supplies for daily operations.
- Assisted in training new team members on basic landscaping techniques and safety practices.
- Negotiated contracts with clients, outlining project scope, timeline expectations, and budget considerations effectively.
- Collaborated with architects, designers, and clients to create visually stunning outdoor spaces.
Customer Service
Puerta De Oro
07.2023 - 02.2024
- Increased customer service ratings through personable service.
- Streamlined order processing for faster customer service and increased sales.
- Provided exceptional customer service, addressing client concerns promptly and ensuring satisfaction.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Reviewed customer feedback to determine strategies for improving customer service.
- Provided high-level customer service, resolving issues promptly.
- Offered administrative and customer service support to customers.
- Established long-term customer relationships by providing exceptional customer service.
- Delivered exceptional customer service with timely communication and proactive problemsolving.
Education
Associate of Applied Science - Business Management
Chattahoochee Technical College
United States 05-2025
High School Diploma -
Cherokee High School
United States05-2021
Skills
- Workplace safety
- Bilingual in English and Spanish
- Scheduling and planning
- Design skills
- Estimating
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Microsoft 365 (Excel, PowerPoint,Word)
- Attention to detail
- Problem-solving abilities
- Multitasking
- Sales
- Organizational skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service
Puerta De Oro
07.2023 - 02.2024
Manager of Landscaping
Isco Landscaping LLC
01.2018 - 09.2025
Associate of Applied Science - Business Management
Chattahoochee Technical College
High School Diploma -
Cherokee High School
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