Rose Eddy
Piti Village,GU
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
24
24
years of professional experience
Work History
Operations Manager
Unified Inc
07.2023 - Current
- Enhanced member satisfaction by establishing clear communication channels and addressing concerns promptly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize member satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with members to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic members and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
CrossFit Coach
Unified Inc
10.2015 - Current
- Improved overall fitness levels by designing and implementing customized workout plans for individual athletes.
- Increased client retention by creating a supportive and engaging community atmosphere within the gym.
- Enhanced athlete performance through ongoing assessment, feedback, and personalized coaching adjustments.
- Ensured safety of all participants by strictly adhering to CrossFit guidelines and protocols during workouts.
- Developed strong relationships with clients by consistently providing motivational support and encouragement throughout their fitness journey.
- Managed gym operations efficiently, including scheduling classes, maintaining equipment, and monitoring facility cleanliness.
- Fostered team spirit by organizing regular events such as competitions, social gatherings, and volunteer opportunities for members.
- Collaborated with fellow coaches to share expertise, resources, and best practices in order to continuously improve coaching quality.
- Streamlined administrative tasks using software tools for easier tracking of member attendance, progress reports, and billing information.
- Mentored new coaches by sharing knowledge of CrossFit methodologies, principles of exercise science, and effective communication strategies.
- Assisted injured athletes in developing modified workout plans to facilitate their safe return to full functionality.
- Tracked athlete progress over time using data-driven methods for measurable improvements in strength, endurance, mobility, and other key performance indicators.
- Continuously updated personal knowledge of industry trends and research findings to ensure training effectiveness.
- Employed positive reinforcement techniques during coaching sessions to boost morale while pushing athletes towards their goals.
- Conducted regular evaluations of coaching methods, making adjustments when necessary to optimize training results.
- Demonstrated commitment to professional development by participating in CrossFit certifications, workshops, and seminars.
- Modified exercises to meet specific participant limitations and needs.
- Listened to member concerns and resolved issues promptly to maintain satisfaction.
- Integrated into facility culture to maximize effectiveness of coaching team.
- Attended diverse learning opportunities and maintained peak personal fitness levels.
- Maintained compliance with core CrossFit principles and standards when providing both individual and group instruction.
- Monitored participant progress and provided positive reinforcement to support goal achievement.
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
- Demonstrated proper form and technique to prevent injury.
- Utilized effective record-keeping system for tracking customer information.
- Used music to motivate and energize classes.
- Assisted with marketing and promoting of classes and services.
- Provided emergency first aid and CPR as needed.
- Set up and broke down equipment before and after classes.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Implemented new and creative exercise routines to keep participants motivated.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Encouraged participants to stay motivated and reach fitness goals.
- Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Enhanced client experience by maintaining motivational and supportive culture.
- Planned and executed group fitness sessions with warm-ups and cool-downs.
Nursing Assistant
Heritage Valley Health System - Sewickley
02.2010 - 07.2012
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Streamlined workflow for nursing staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.
- Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Inflight Training Specialist
PSA Airilines
03.2004 - 04.2006
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined onboarding process for new hires, resulting in reduced time to productivity.
- Increased employee retention through engaging and relevant training sessions tailored to individual needs.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Created a positive learning environment by incorporating adult learning principles into all instructional designs.
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Documented participation and evaluated learning for each participant.
- Traveled to client locations to conduct training classes.
- Developed training handbooks, computer tutorials and reference materials.
- Developed training curricula and recommended programs that met instructional goals and objectives.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Recruited and trained qualified instructors for training programs.
- Developed and implemented successful onboarding program.
- Provided coaching and mentoring to employees.
Flight Attendant
PSA AIrlines
01.2000 - 03.2004
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Advised passengers of flight regulations to maximize safety and security.
- Assisted passengers with storing luggage and helped locate seating.
- Answered passengers' questions about flight, aircraft and destination.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Welcomed passengers aboard and provided overview of safety procedures.
- Assisted passengers in boarding and deplaning aircraft.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Completed pre-flight safety checks to reinforce passenger safety.
- Responded to passenger emergencies to provide first aid.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Education
Social Work
Sinclair Community College
Dayton, OHHigh School Diploma -
West Allegheny Senior High School
Imperial, PA06.1997
Skills
- Member Relationships
- Staff Management
- Building and Facility Management
- Organizational Management
- Health and Safety Compliance
References
References available upon request.
Timeline
Operations Manager
Unified Inc
07.2023 - Current
CrossFit Coach
Unified Inc
10.2015 - Current
Nursing Assistant
Heritage Valley Health System - Sewickley
02.2010 - 07.2012
Inflight Training Specialist
PSA Airilines
03.2004 - 04.2006
Flight Attendant
PSA AIrlines
01.2000 - 03.2004
Social Work
Sinclair Community College
High School Diploma -
West Allegheny Senior High School
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