Roselynn Aguon
Chalan Pago
Summary
- History of successfully handling high workloads in fast-paced Insurance environments. Bringing 16 years of progressive experience in Personal and Commercial underwriting.
- Forward-thinking and encouraging leader with extensive underwriting experience. Achievements include improving turn rate, quality standards, and overall performance.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Commercial Lines Underwriting Supervisor
Moylan's Insurance Underwriters, Inc.
Hagatna, Guam
01.2021 - Current
- Earned and maintained exceptional service and performance scores.
- Motivated employees to improve performance through hands-on leadership, monthly reviews and proactive improvement planning.
- Improved quality of department operations by implementing strategic process improvements.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Determined and documented loan conditions and communicated requirements and decisions.
- Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
- Supported review and acceptance or denial of new or renewal business.
Senior Commercial Lines Underwriter
Moylan's Insurance Underwriters, Inc.
Hagatna, Guam
05.2007 - 01.2021
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Analyzed data to identify trends and predict future insurance needs.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Some College - General Classes
Guam Community College
Mangilao, GuamHigh School Diploma -
Guam Community College
Mangilao, Guam06.1998
Skills
- Time Management
- Good Telephone Etiquette
- Multitasking Abilities
- Organization and Time Management
- Decision-Making
- Microsoft Office
- Problem-Solving
- Google Workspace
- Recordkeeping
- Team Building
- Microsoft Excel
Timeline
Commercial Lines Underwriting Supervisor
Moylan's Insurance Underwriters, Inc.
01.2021 - Current
Senior Commercial Lines Underwriter
Moylan's Insurance Underwriters, Inc.
05.2007 - 01.2021
Some College - General Classes
Guam Community College
High School Diploma -
Guam Community College