Roveelyn Ada Estephan
Mangilao,Guam
Summary
Dedicated individual with a proven track record of meeting organizational goals and delivering results. Demonstrates strong adaptability and a solid work ethic, excelling in multitasking and independent work environments. Quick to master new skills, contributing effectively to team dynamics and project success. Aims to leverage these capabilities in roles that present new challenges and growth opportunities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Helpware
Dededo, Guam
12.2024 - Current
- Answer inbound and make outbound calls;
- Scheduling reservations for transportation to healthcare appointments.
- Checking on the status of those transportation reservations.
- Interaction not only with health plan members, but also with transportation providers and healthcare facilities.
- Routing calls to internal teams that specialize in questions related to billing, benefit balances, and other general account issues.
Sales Associate
Navy Exchange Guam
Santa Rita, Guam
09.2024 - Current
- Cleaned shelves, counters and tables to maintain organized store.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Greeted customers and provided exceptional customer service.
- Assessed customer needs to provide assistance and information on product features.
- Received and displayed product shipments on store retail shelves upon delivery.
- Attended weekly team meetings to review performance goals and objectives.
- Ticketed, arranged and displayed merchandise to promote sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Restocked shelves as needed to ensure sufficient inventory levels.
Sales Associate
Macy's
Dededo, Guam
08.2024 - 01.2025
- Greet and connect with all customers in a friendly, genuine manner.
- Understand store products and services to help customers find what they need, and suggest additional items.
- Be proficient in point-of-sale systems and company devices to promote the company loyalty program.
- Respond to customer requests for additional merchandise or other assistance, including sharing how to use an electronic device to shop and compare.
- Maintain department recovery standards, including the selling floor and fitting rooms.
- Process markdowns in a timely and accurate manner.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Placed special orders or called other stores to find desired items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Passenger Service Agent
Menzies Aviation
Tamuning
07.2024 - 08.2024
- Informed passengers of any changes in flight schedules or other travel related matters.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Processed ticket refunds for cancelled or delayed flights.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Operated computerized system to handle ticketing and check-ins.
- Greeted passengers and provided boarding instructions.
- Enforced airline policies such as smoking restrictions, carry-on item limits.
- Maintained accurate records of passenger manifests and checked luggage tags.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Greeted passengers and assisted with their inquiries.
- Weighed luggage and collected fees for excess baggage.
Education
Some College (No Degree) - Social Work
University of Guam
GuamHigh School Diploma -
Marianas High School
Saipan, MP12-2008
Skills
- Meticulous Attention to Detail
- Strong Organizational Skills
- Effective Communication
- Proficient Digital Literacy
- Problem-Solving Abilities
- Effective Team Collaboration
- Skilled in Point of Sale Operations
Timeline
Customer Service Representative
Helpware
12.2024 - Current
Sales Associate
Navy Exchange Guam
09.2024 - Current
Sales Associate
Macy's
08.2024 - 01.2025
Passenger Service Agent
Menzies Aviation
07.2024 - 08.2024
Some College (No Degree) - Social Work
University of Guam
High School Diploma -
Marianas High School
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