Sage Jarreau
Mangilao Village
Summary
Results-driven professional with a proven ability to align business priorities with daily activities to drive sales and enhance customer experience. Adept at fostering teamwork, modeling desired behaviors, and communicating strategies to achieve sales targets. Skilled in executing marketing events, analyzing business performance, and developing strategies to exceed goals. Experienced in onboarding and coaching new hires, enhancing team performance, and supporting cross-brand selling. Committed to building customer relationships, promoting brand loyalty, and ensuring continuous learning through product demonstrations and training. Proficient in merchandise management and compliance with safety and asset protection standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Jewelry Consultant
Macy's
08.2022 - Current
- Developed and implemented promotional strategies to increase brand awareness and loyalty
- Assisted customers with selecting the right diamond for their needs
- Collaborated with other teams to ensure the customers' experience was the best it could be
- Developed relationships with key influencers in the jewelry industry
- Maintained updated records of customer feedback and sales data
- Monitored customer trends and adjusted promotions accordingly
Escrow Support Processor
First American Title Company
03.2022 - 02.2023
- Assisted Escrow Officers with the preparation of escrow documents in accordance with company policies and procedures
- Processed loan documents and associated paperwork such as deeds, releases, and other related documents
- Handled customer inquiries and inquiries from outside parties regarding escrow accounts
- Maintained accurate records of all escrow accounts and transactions
- Verified and approved all documents for accuracy and completeness
- Resolved customer complaints in a timely and effective manner
- Managed daily escrow activities, such as balancing accounts and resolving discrepancies
- Processed loan documents in accordance with state and federal regulations and laws
- Ensured compliance with company policies and procedures regarding escrow accounts and transactions
- Maintained organized work area by cleaning and removing hazards.
- Collaborated with other departments to optimize production workflows.
PSE Sales & SVCS/Distribution Associate
United States Postal Service
08.2020 - 03.2021
- Issued and enforced mail policies to other Post Offices; worked with the various Post Offices to analyze and determine requirements; established a mail management program and attendant procedures at serviced areas
- Perform clerical duties in mail processing and retail/customer services.
- Handle sales and customer service at a retail window.
- Conduct product inventories and handle passport duties.
- Completed cash transactions with customers, including cash handling, cash register operations, and processing returns
- Maintained clean and organized checkout areas to ensure efficient customer service
- Assessed impact of additional workload on mail center operations (i.e., staffing, procedural changes, operating costs) and determined advantages to potential customer/partner
- Unloaded, processed, and restocked merchandise from delivery trucks and prepared merchandise for customers
- Performed a variety of postal duties including acceptance, screening, sorting, and distributing incoming mail (USPS, FEDEX, UPS, DHL and other premium carriers)
- Analyzed and tracked workload (volume/ type of mail), current mail handling procedures, and cost of operations
- Mailed evaluated practices throughout the complex and developed new or modified policies, procedures, goals, and objectives for mail operations
Rural Carrier Assistant
United States Postal Service
07.2020 - 08.2020
- Mailed evaluated practices throughout the complex and developed new or modified policies, procedures, goals, and objectives for mail operations
- Delivered mail and packages to rural area customers in a timely and efficient manner
- Utilized GPS and navigation tools to determine most efficient routes
- Operated a variety of motorized vehicles and equipment to transport goods
- Handled customer inquiries and complaints with excellent customer service
- Inspected mail for proper postage and correct address
- Loaded mail and packages onto assigned vehicle according to postal regulations
- Performed a variety of postal duties including acceptance, screening, sorting, and distributing incoming mail (USPS, FEDEX, UPS, DHL and other premium carriers).
- Analyzed and tracked workload (volume/ type of mail), current mail handling procedures, and cost of operations.
- Assessed impact of additional workload on mail center operations (i.e., staffing, procedural changes, operating costs) and determined advantages to potential customer/partner
- Maintained records of cash on hand and collected payments from customers
- Followed safety rules and regulations when operating vehicle
Assistant Rural Carrier
United States Postal Service
05.2020 - 07.2020
- Served as an Assistant Rural Carrier for the U.S. Postal Service, delivering mail and packages to rural customers
- Mailed evaluated practices throughout the complex and developed new or modified policies, procedures, goals, and objectives for mail operations.
- Developed strong customer relations by providing excellent customer service and taking time to answer customer questions
- Responsible for sorting, delivering, and collecting mail in assigned areas
- Followed all safety protocols while driving USPS vehicles
- Performed a variety of postal duties including acceptance, screening, sorting, and distributing incoming mail (USPS, FEDEX, UPS, DHL and other premium carriers).
- Analyzed and tracked workload (volume/ type of mail), current mail handling procedures, and cost of operations.
- Assessed impact of additional workload on mail center operations (i.e., staffing, procedural changes, operating costs) and determined advantages to potential customer/partner
- Followed all safety protocols while handling mail
- Responsible for loading and unloading mail from USPS vehicles
- Handled mail and packages in a safe and timely manner
- Utilized technology to record delivery and pickup information
- Successfully worked independently without direct supervision
Jewelry Consultant
Zales The Diamond Store
01.2020 - 07.2020
- Demonstrated expertise in providing premium customer service to clients interested in purchasing jewelry
- Developed and maintained successful relationships with clients and vendors
- Assisted customers in selecting jewelry pieces according to their personal style and budget
- Processed payments and ensured accuracy in all transactions
- Created and updated detailed records of customer and vendor transactions
- Maintained a high level of product knowledge and updated inventory records
- Performed daily opening and closing duties, including store security checks
- Executed merchandising activities to ensure an attractive store display
Jewelry Consultant
Macy's
08.2018 - 11.2019
- Advised customers on jewelry selection, including precious metals, diamonds, gems, and costume jewelry
- Advised customers on custom designs, including matching existing jewelry, special orders, and repairs
- Guided customers with product knowledge while providing excellent customer service
- Processed sales transactions and maintained accurate records
- Maintained a safe and secure environment for all customers and staff
- Developed relationships with customers to build loyalty and repeat business
- Maintained the jewelry display and organized the store to maximize sales
- Assisted in setting up and managing the inventory system
Flexible Worker (Godiva)
Macy's
04.2018 - 08.2018
- Assisted customers in choosing confectionery products from the Godiva store
- Stocked shelves according to company standards and kept the store clean and tidy
- Demonstrated clear and effective communication with customers, colleagues and supervisors
- Processed payments and handled money with accuracy
- Performed opening and closing duties when required
- Maintained an organized inventory system and monitored store supplies
Sales Associate
Sunglass Hut
03.2017 - 07.2017
- Serve as shift manager, open/close cash registers, and lead a sales team.
- Interact with customers, maintain store cleanliness, and receive/sign for accountable mail.
- Maintain knowledge of sales, promotions, and security practices.
- Assisted customers in locating items in store and online
- Participated in weekly sales meetings to discuss upcoming promotions and strategies
- Developed a deep understanding of store policies, promotions, and product information
Sales Associate
Spencer's Gift
02.2017 - 07.2017
- Explained product features and benefits to customers
- Processed sales transactions accurately and efficiently
- Worked collaboratively with team members to ensure customer satisfaction
- Monitored store inventory and restocked items as needed
- Greeted customers as they arrived in the store and responded to inquiries
- Performed cash handling duties and managed cash drawer
- Maintained a clean and organized store environment
Host
Buffalo Wild Wings
06.2016 - 07.2017
- Welcomed patrons to the restaurant and provided them with a pleasant dining experience
- Assigned tables to guests and offered menus
- Answered questions regarding the menu, food items, and specials
- Managed reservations, seating, and waitlists
- Assisted with cleaning and resetting tables
- Greeted guests and thanked them for visiting the restaurant
- Handled customer inquiries, complaints, and special requests
- Upheld the highest standards of customer service at all times
- Monitored the dining area to ensure a pleasant atmosphere and customer satisfaction
Courtesy Clerk
Safeway
07.2015 - 01.2016
- Provided excellent customer service to customers in order to ensure their satisfaction
- Adhered to store policies and procedures to maintain a secure environment
- Operated the cash register accurately and efficiently to process payments
- Stocked shelves and displays with merchandise in a neat and orderly fashion
- Assisted customers with locating items in the store and providing product information
- Cleaned and organized work area at the end of each shift
- Resolved customer complaints in a timely and professional manner
Skills
- Communication Skills
- Technical Skills
- Leadership
- Problem Solving
- Adaptability
- Teamwork
- Organizational Skills
Affiliations
Vice President, DECA (Distributive Education Clubs of America)
September 2013 - June 2014
- Managed student store operations.
- Trained new students, established shift schedules, and balanced daily cash sales.
- Conducted weekly orders, managed inventory, and created a store manual.
Certification
DevOps Louisiana State University July 2023
IGI Certification International Gemological Institute August 2023
Software
Microsoft Word
Microsoft Excel
Microsoft Power Point
Microsoft Outlook
Microsoft Teams
Timeline
Jewelry Consultant
Macy's
08.2022 - Current
Escrow Support Processor
First American Title Company
03.2022 - 02.2023
PSE Sales & SVCS/Distribution Associate
United States Postal Service
08.2020 - 03.2021
Rural Carrier Assistant
United States Postal Service
07.2020 - 08.2020
Assistant Rural Carrier
United States Postal Service
05.2020 - 07.2020
Jewelry Consultant
Zales The Diamond Store
01.2020 - 07.2020
Jewelry Consultant
Macy's
08.2018 - 11.2019
Flexible Worker (Godiva)
Macy's
04.2018 - 08.2018
Sales Associate
Sunglass Hut
03.2017 - 07.2017
Sales Associate
Spencer's Gift
02.2017 - 07.2017
Host
Buffalo Wild Wings
06.2016 - 07.2017
Courtesy Clerk
Safeway
07.2015 - 01.2016
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