SAKIKO AGUERO
YONA,GUAM
Summary
Experienced Section Manager with over 10 years of experience in Service Industry. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Section Manager
Apple
02.2011 - 05.2021
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Identified section KPIs and created measurement mechanism to track operations efficiency.
- Assigned employees to ongoing and special projects to realize adequate staffing and meet production schedule parameters.
- Managed project technical, schedule and cost risk factors to facilitate completion while minimizing negative outcomes.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Managed staff hiring, training, and supervision.
- Coordinated schedules and reviewed work performance for staff.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
- Improved user service quality to promote customer loyalty and enhance operations efficiency.
- Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.
Education
Bachelor of Arts - English Education
KANDA UNIVERSITY OF INTERNATIONAL STUDIES
JAPAN09.2003
Skills
- Coordinating Daily Operations
- Maintaining Clean Work Areas
- Conflict Resolution Tactics
- Customer Transactions
- Safety Awareness
- Restocking Items
- Behavior Identification
- Professional Relationships
- Materials Coordination
- Security Standards
- Work Assignments
- Store Displays
- Environmental Health and Safety
- Operational Procedures
- Strategic Goals
Additional Information
I got my green card at the beginning of this year and I just started looking for my job because things have finally settled down and I'm ready to take on new challenges. I used to work as an scuba instructor in Piti and I would like to work in a job related to tourism industries.
Timeline
Section Manager
Apple
02.2011 - 05.2021
Bachelor of Arts - English Education
KANDA UNIVERSITY OF INTERNATIONAL STUDIES
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