Sergio Castañeda
Guatemala City
Summary
Resourceful Solution Architect with 5 years of customer relationship management and implementation support. Highly skilled in managing database performance and upgrades for ongoing efficiency and achievement of corporate objectives.
Overview
11
11
years of professional experience
15
15
years of post-secondary education
Work History
Presales (Solutions Architect)
Atento El Salvador
01.2019 - Current
- Built presales proposals for potential and current clients, this includes presentation of a business proposal to clients and create plans of implementation.
Account supervisor
Sykes El Salvador
1 2007 - 1 2013
- Comply and achieve client’s KPI by creating and following up on action plans.
Senior Specialist L2
Steam Global Services
02.2013 - 08.2018
- Ensure to comply with account sales goals by providing continuous coaching, motivating and following up action plans.
Education
BBA -
Universidad Rafael Landivar
05.1999 - 05.2004
General highschool degree -
Suger Montado
01.1988 - 05.1998
Skills
Ability to observe, evaluate, and give meaningful feedback
Collaboration and motivation skills
Improving processes
Solution Optimization
Customer Relations
Business Process Analysis
Business solutions
Process Analysis
Websites
Personal Information
- Place of Birth: Guatemala
- Date of Birth: 12/21/81
- Marital Status: Married
Timeline
Presales (Solutions Architect)
Atento El Salvador
01.2019 - Current
Senior Specialist L2
Steam Global Services
02.2013 - 08.2018
BBA -
Universidad Rafael Landivar
05.1999 - 05.2004
General highschool degree -
Suger Montado
01.1988 - 05.1998
Account supervisor
Sykes El Salvador
1 2007 - 1 2013
Similar Profiles
Carlos Enrique Cisco PlateroCarlos Enrique Cisco Platero
Customer Service Rep for TACA Airline and Supervisor Operations at Atento El SalvadorCustomer Service Rep for TACA Airline and Supervisor Operations at Atento El Salvador
Christian Alexis Valladares ChavezChristian Alexis Valladares Chavez
Executive Assistant at ONE CHILD EL SALVADORExecutive Assistant at ONE CHILD EL SALVADOR
Lydia ZanderLydia Zander
Project Finance Controller at Huawei El SalvadorProject Finance Controller at Huawei El Salvador