Shaina Chesebro
Yigo
Summary
Dedicated and versatile professional with over a decade of expertise in bartending, coupled with current roles as an orthodontic assistant and orthodontic laboratory technician. Demonstrated ability to thrive in fast-paced environments, delivering exceptional customer service and fostering positive client relationships.
Overview
10
10
years of professional experience
Work History
Orthodontic Assistant
Future Smiles Orthodontics
Tamuning, GU
12.2021 - Current
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
Orthodontic Lab Technician
Future Smiles Orthodontics
Tamuning, GU
12.2021 - Current
- Managed the orthodontic laboratory, ensuring timely delivery of appliances and reducing turnaround time by 20%.
- Developed and implemented a system for tracking and managing patient records, resulting in a 25% reduction in errors and a 15% increase in accuracy.
- Assisted in training new team members on proper laboratory procedures, equipment usage, and safety protocols.
Head Bartender
Primo Pizzakaya
Tumon, GU
11.2018 - 04.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Head Bartender
Livehouse Bar
Tumon, GU
06.2014 - 04.2021
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
Education
General Studies
University of Guam
Mangilao, GUSkills
- Customer Service
- Data Entry
- Teamwork and Collaboration
- Patient Care Standards
- Interpersonal Communication
- Problem Solving
- Creativity
- Attention to Detail
Timeline
Orthodontic Assistant
Future Smiles Orthodontics
12.2021 - Current
Orthodontic Lab Technician
Future Smiles Orthodontics
12.2021 - Current
Head Bartender
Primo Pizzakaya
11.2018 - 04.2023
Head Bartender
Livehouse Bar
06.2014 - 04.2021
General Studies
University of Guam