SHANEE JAEANN MARTINEZ
Hagåtña
Summary
Motivated and dedicated to improving work experiences. Friendly and outgoing customer service with a self-motivated, goal orientated mindset who is attentive to detail and reliable. Hardworking with a positive outlook, energetic, and easy going.
Overview
5
5
years of professional experience
Work History
Customer Solutions Specialist-Retail
GTA
05.2021 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests and assisting with product selection
Crew Member/ Trainer
The Tea District
09.2020 - 11.2023
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Increased daily sales by upselling menu items based on customer preferences.
- Worked flexible hours across night, weekend, and holiday shifts.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Team Member
Tropical Smoothie Cafe
04.2019 - 12.2019
- Learned all required tasks quickly to maximize performance.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
High School Diploma -
Academy of Our Lady of Guam
Hagåtña, Guam05.2018
Skills
- Sales expertise
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Customer Service
- Goal Oriented
- Optimistic
- Product and service knowledge
- Product Sales
- Customer Relations
Timeline
Customer Solutions Specialist-Retail
GTA
05.2021 - Current
Crew Member/ Trainer
The Tea District
09.2020 - 11.2023
Team Member
Tropical Smoothie Cafe
04.2019 - 12.2019
High School Diploma -
Academy of Our Lady of Guam
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