SHANIA CHIOKAI
Dededo,Guam
Summary
I was born and raised on Guam and I am Palauan/Chuukese. I am a very respectful, enthusiastic, outgoing, energetic, responsible, and honest person. I love making people smile and laugh because it is what I enjoy doing.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
A&D
- Current
- As a cashier, I greet customers and provide excellent service, operate the cash register and handle transactions accurately, & assist customers with inquiries and product information.
Retail Associate Stock
Ross
Tamuning, Guam
05.2022 - 12.2023
- As a Retail Associate Stock at Ross Stock, I was responsible for managing and maintaining inventory levels, ensuring the correct quantity of stock was available for customers at all times.
- I efficiently organized and arranged merchandise in a visually appealing manner to promote sales.
- I was also tasked with receiving and processing new shipments, identifying any discrepancies, and resolving them promptly.
- My role included providing excellent customer service, assisting customers with inquiries, and ensuring a smooth and efficient shopping experience.
- I adhered to all company policies and procedures, including safety and loss prevention guidelines, to maintain a safe and secure work environment.
- I also collaborated with team members to achieve store objectives and sales targets.
Customer Service Cashier/Stock/Foodhandler
Ip&e
Tamuning, Guam
03.2021 - 08.2023
- At Ip&e, I held the multifaceted role of Customer Service Cashier/Stock/Foodhandler, where I was responsible for managing a range of customer service tasks.
- This included processing transactions swiftly and accurately, ensuring customer satisfaction, and maintaining a clean and organized checkout area.
- Additionally, I was entrusted with the responsibility of stocking merchandise effectively, managing inventory levels, and ensuring the availability of products.
- As a Foodhandler, I adhered to all safety and hygiene regulations, prepared food items according to company standards, and ensured the freshness and quality of all food items.
- This role required me to demonstrate excellent multitasking skills, attention to detail, and a strong commitment to providing outstanding customer service.
Customer Service Representative
United Airlines
Denver, Colorado
11.2024
- With United Airlines csr, I had the role to help customers with flight reservations, check ins, rebooking flights and boarding.
- Also assisting passengers with baggage and providing other customer service.
Education
Graduate - Completed 9th- 12th grade
John F. Kennedy High School
Skills
- Teamwork
- Organizational skills
- Leadership skills
- Time management
- Flexibility
- Teamwork
Hobbies and Interests
- Meeting new people
- Reading
- Listening to music
- Hiking
- Participating in community events
- Traveling
- Eating
- Engaging in physical fun activities
- Spending quality time with family/friends
- Representative for WAY, SY17-18
- Secretary for DECA, SY17-18
- Treasurer for Micronesian Youth Club, SY17-18
- Parliamentary Officer for DECA, SY16-17
Timeline
Customer Service Representative
United Airlines
11.2024
Retail Associate Stock
Ross
05.2022 - 12.2023
Customer Service Cashier/Stock/Foodhandler
Ip&e
03.2021 - 08.2023
Customer Service Cashier
A&D
- Current
Graduate - Completed 9th- 12th grade
John F. Kennedy High School