SHANTA HELINE PALABON
Tondo
Summary
Dedicated professional committed to excellence through hard work and perseverance. Focused on continuous growth and development while leveraging skills and experiences to contribute effectively to team success. Passionate about overcoming challenges and driving results in dynamic environments. Eager to embrace new opportunities that foster personal and professional advancement.
Overview
15
15
years of professional experience
Work History
Export Coordinator
Aduana International Freight Forwarding Services Inc.
04.2025 - 10.2025
- Coordinated export documentation to ensure compliance with international regulations.
- Managed communication between clients and carriers to streamline logistics operations.
- Assisted in tracking shipments and resolving issues to enhance delivery efficiency.
- Analyzed shipping data to identify cost-saving opportunities and improve service delivery.
- Oversaw export schedules, ensuring timely dispatch of goods per client requirements.
Shipping Coordinator
Paramount Summit Cargo Services Corp.
07.2024 - 10.2024
- Coordinated shipping schedules to optimize logistics and reduce delays.
- Managed documentation for customs clearance and compliance with regulations.
- Collaborated with vendors to ensure timely delivery of goods and materials.
- Streamlined inventory tracking processes to enhance accuracy and efficiency.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
Account Payable Executive
Big-ger Freight Solution Inc. (Makati)
08.2023 - 12.2023
- Developed and implemented cost-saving measures, enhancing overall operational efficiency.
- Implemented cost-saving measures through reevaluation of supply chain management practices.
- Optimized supply chain operations, ensuring timely delivery of products while minimizing logistics costs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Accounting and Administrative Staff
Regency Grand Suites (Malate Manila)
04.2023 - 07.2023
- Managed daily office operations to ensure smooth workflow and efficient communication.
- Developed and maintained filing systems, enhancing document retrieval and organization efficiency.
- Facilitated customer inquiries through effective communication channels, ensuring high satisfaction levels.
- Increased efficiency in record-keeping by digitizing physical documents using scanning hardware/software solutions while adhering to established guidelines for storage/archiving purposes.
AP/AR Executive Officer
Hutchison-1 Logistics Inc (Intramuros)
08.2022 - 03.2023
- Processed transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Implemented strategies for reducing transaction times, enhancing overall service speed.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Receptionist/Scanning Clerk
Malayan Insurance (Binondo)
10.2018 - 07.2020
- Managed front desk operations, ensuring efficient customer service and communication.
- Assisted clients with inquiries, providing accurate information on insurance policies.
- Developed and maintained filing systems for confidential client records.
- Implemented process improvements to streamline reception workflows and enhance efficiency.
- Collaborated with team members to support administrative tasks and office events.
Sales Associates
Dr. Kong (Robinson)
10.2014 - 03.2015
- Delivered exceptional customer service, fostering positive relationships and enhancing customer loyalty.
- Executed sales strategies, promoting products effectively to achieve revenue targets consistently.
- Developed product displays that increased visibility and engagement, driving higher foot traffic to the store.
- Conducted market research to identify trends and customer preferences, informing sales strategies and promotions.
Secretary
Polymed Clinic Tondo Manila
03.2011 - 09.2011
- Managed appointment scheduling for medical staff and patients, ensuring efficient clinic operations.
- Maintained accurate patient records using electronic health record systems to enhance data integrity.
- Assisted in preparing office correspondence and reports, supporting overall administrative efficiency.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
Service Crew
Kenny Rogers Roaster (SM Manila)
09.2010 - 01.2011
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with team members to streamline order processing and reduce wait times.
- Maintained cleanliness and organization of dining and service areas to enhance guest experience.
- Implemented best practices for food preparation, contributing to improved kitchen efficiency and workflow.
- Enhanced customer satisfaction by providing efficient and friendly service.
Education
BS - Customs Administration
Philippine Maritime Institute
01.2013
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Rosauro Almario Elementary School
01.2005
Skills
- Shipment tracking
- Cost analysis
- Logistics management
- Problem resolution
- Operational efficiency
- Time management
- Team collaboration
- Strong organizational skills
- Continuous improvement mindset
- Export documentation
- Inventory management
- Supply chain optimization
Timeline
Export Coordinator
Aduana International Freight Forwarding Services Inc.
04.2025 - 10.2025
Shipping Coordinator
Paramount Summit Cargo Services Corp.
07.2024 - 10.2024
Account Payable Executive
Big-ger Freight Solution Inc. (Makati)
08.2023 - 12.2023
Accounting and Administrative Staff
Regency Grand Suites (Malate Manila)
04.2023 - 07.2023
AP/AR Executive Officer
Hutchison-1 Logistics Inc (Intramuros)
08.2022 - 03.2023
Receptionist/Scanning Clerk
Malayan Insurance (Binondo)
10.2018 - 07.2020
Sales Associates
Dr. Kong (Robinson)
10.2014 - 03.2015
Secretary
Polymed Clinic Tondo Manila
03.2011 - 09.2011
Service Crew
Kenny Rogers Roaster (SM Manila)
09.2010 - 01.2011
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Rosauro Almario Elementary School
BS - Customs Administration
Philippine Maritime Institute
References
- Estelita, Figueroa, Auditor, 09158468226, Frabelle Fishing Corporation, 1051 Northbay, Blvd, Navotas City, Philippines
- Mary Grace, Arzadon-Emar, Atty., Securities and Exchange Commission, 5/F Enforcement and Prosecution Dept. SEC Bldg, EDSA Greenhills, Mandaluyong City
- Edgar, Arboleda, Accountant, 09175067581, Marina Mansion Develop Corporation, Binondo Manila
Disclaimer
I hereby certify that the above statement is true and correct to the best of my knowledge.
PERSONAL INFORMATION
- Age: 33 years old
- Birth Date: October 26, 1991
- Birth Place: Manila
- Status: Single
- Height: 5’0”
- Weight: 95 lbs.
- Nationality: Filipino
- Religion: Roman Catholic
- Father’s Name: Edwin Palabon
- Mother’s Name: Divinagracia Estella