Sharlene Ngirarois
Yona
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
26
26
years of professional experience
Work History
Collections Clerk
Personal Finance Center
03.2006 - 05.2018
- Developed custom payment plans for clients experiencing financial hardship, demonstrating empathy and understanding while protecting company interests.
- Provided exceptional customer service during collections calls, maintaining professionalism at all times while resolving disputes efficiently.
- Remained current on industry regulations and compliance requirements, effectively applying this knowledge to daily tasks within the role.
- Reduced bad debt losses with diligent follow-up on overdue accounts and timely escalation of issues to management.
- Improved collections efficiency by promptly contacting delinquent customers and negotiating payment arrangements.
- Prevented legal action by proactively addressing potential risks and collaborating with attorneys when necessary.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Contacted 10 - 15 clients with past due accounts via phone or emails.
Collections Agent
PSC, Corp
03.1992 - 09.2005
- Ensured customer balances were updated accurately by processing payments.
- Facilitated mutually advantageous solutions through empathetic engagement with clients' financial situations.
- Maintained a calm and professional demeanor in all interactions.
- Managed overdue account collection calls..
- Negotiated installment plans for debt repayment.
- Engaged with clients to recover significantly overdue accounts.
- Maintained compliance with federal, state, and company regulations during collections.
- Engaged in continuous training to remain updated on industry developments.
- Negotiated repayment plans to achieve realistic timeframes.
- Used skip tracing and other techniques to locate debtors.
- Listened to customers to find mutually beneficial solutions.
- Analyzed customer financial records to determine appropriate payment plan.
- Maintained accurate records of customer accounts, payments and payment plans..
- Established relationships with customers to encourage payment of delinquent accounts.
- Recorded client information and notes in system for departmental access.
- Created and submitted legal forms to begin court cases.
- Commenced repossession procedures following unsuccessful collection attempts.
Education
Certificate - Accounting And Finance
Marianas Training Center
Hagatna 06.1994
Skills
- Fair debt practices
- Billing and collections best practices
- Collections regulatory guidelines
- Repayment negotiations
- Outbound calling
- Collections
- Customer research
- Persuasion techniques
- Conflict resolution techniques
- Active listening
- Legal compliance
- Skip tracking
- Payment plan management
- Investigation due diligence
- Attention to detail
- Clear communication
- Fair debt collections
- Debt repayment negotiation
Certification
- [Area of certification] Training - [Timeframe]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid time offQuote
Three things in human life are important. The first is to be kind. The second is to be kind. And the third is to be kind.
Henry James
Timeline
Collections Clerk
Personal Finance Center
03.2006 - 05.2018
Collections Agent
PSC, Corp
03.1992 - 09.2005
Certificate - Accounting And Finance
Marianas Training Center
Similar Profiles
Tashia Marie D. JordanTashia Marie D. Jordan
Loan Officer at Personal Finance CenterLoan Officer at Personal Finance Center
Angelina Nicole TaitanoAngelina Nicole Taitano
Teller II at Personal Finance CenterTeller II at Personal Finance Center
Neo Petunia MalekaNeo Petunia Maleka
Personal Financial Adviser at Old mutual Personal financePersonal Financial Adviser at Old mutual Personal finance
Tristan Josiah Nededog MenoTristan Josiah Nededog Meno
Intern at Revenue and TaxationIntern at Revenue and Taxation
Nicholas Franklin-LernerNicholas Franklin-Lerner
Master at Arms at United States NavyMaster at Arms at United States Navy