SHARLETTE OGO
Barrigada
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Sales Representative
BUDDYS HOME FURNISHINGS
06.2022 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Managed customer accounts to secure customer satisfaction and repeat business.
Drive-Thru Cashier
WENDYS
05.2018 - 06.2022
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Streamlined order-taking processes to improve overall speed of service for customers.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Balanced cash registers at the beginning and end of each shift, ensuring accurate accounting records were maintained.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Adhered to all company policies regarding cash handling, food safety procedures, and workplace conduct expectations consistently throughout employment tenure.
Education
High School Diploma -
J.P TORRES SUCCESS ACADEMY
Santa Rita, Guam06.2020
Skills
- Lead Generation
- Customer Retention
- Client Service
- Client Account Management
- Customer Needs Assessment
- Account Development
Timeline
Sales Representative
BUDDYS HOME FURNISHINGS
06.2022 - Current
Drive-Thru Cashier
WENDYS
05.2018 - 06.2022
High School Diploma -
J.P TORRES SUCCESS ACADEMY
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