Sharolin Kosam
Denver
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Victim Advocate
Guam Police Department
Tiyan, Guam
01.2024 - Current
- Developed and maintained strong relationships with community resources for successful referrals.
- Administered assessments to identify clients' needs and establish treatment plans.
- Conducted home visits to assess clients' home environment and provide support.
- Collaborated with other professionals to plan and coordinate care for clients.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Provided crisis intervention and stabilization during emergencies, offering immediate support to affected individuals and families.
- Promoted a culture of empathy within the organization, emphasizing the importance of understanding and respecting each victim''s unique experience.
- Constructed referral list of agencies and community resources for victims' to provide aftercare services.
- Increased victim satisfaction rates with provided services through regular follow-ups and ongoing communication regarding case progress.
- Developed partnerships with local agencies such as shelters, hospitals, or mental health providers to improve access to essential services for clients.
- Assisted law enforcement in investigations, conducting interviews with victims for accurate case documentation.
- Collected statistical data and updated documentation to maintain client records.
- Developed safety plans to meet victims' assessment of need.
- Improved victim support services by establishing a strong rapport and providing emotional assistance to crime victims.
- Enhanced community awareness of available resources by organizing outreach events and presentations on victim advocacy programs.
Administrative Service Specialist
Cassidy’s Associated Insurers
Agana, Guam
10.2023 - 12.2023
- Upheld strict confidentiality standards when handling sensitive financial information or personnel matters within the organization.
- Boosted customer satisfaction levels through prompt resolution of client inquiries and concerns.
- Increased office efficiency by creating organized filing systems and maintaining accurate records of all documentation.
- Maintained a professional office environment by greeting visitors, answering phone calls, and responding to email inquiries promptly and professionally.
- Ensured timely completion of projects by managing deadlines.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated records and files to maintain document compliance.
- Handled incoming and outgoing mail.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Lead Cargo Agent
POI Aviation
Tamuning, Guam
01.2023 - 10.2023
- Ensured proper labeling, packaging, and documentation of hazardous materials shipments according to regulatory guidelines.
- Streamlined staff scheduling to optimize resource allocation during peak hours or high-volume periods.
- Developed strong relationships with clients and vendors to ensure the smooth flow of cargo operations.
- Trained new employees on company policies, safety regulations, and proper cargo handling techniques.
- Investigated discrepancies in shipment records or billing documents, resolving issues promptly for optimal client satisfaction levels.
- Maintained an organized warehouse space to enable efficient storage and retrieval of shipments.
- Coordinated with airline partners for timely and accurate cargo handling, ensuring seamless operations.
- Managed a team of cargo agents to effectively handle shipments, resulting in increased customer satisfaction.
- Assisted in resolving customs issues for prompt clearance of goods, minimizing delays or penalties.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Updated clients on cargo statuses by closely monitoring receipt and tracking processes.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Facilitated required documentation to manage customs clearance.
- Calculated weight, volume or cost of goods to be moved.
Cargo Agent
Menzies Aviation
Tamuning, Guam
06.2022 - 12.2022
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Expedited urgent shipments by prioritizing tasks and collaborating closely with carriers and freight forwarders.
- Assisted clients with customs clearance processes when required, guiding them through documentation requirements for smooth transitions.
- Participated in regular training sessions to enhance knowledge of industry trends, technology advancements, and other relevant subjects.
- Supported supervisors with various administrative tasks, contributing to the overall efficiency and organization of the department.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Coordinated with warehouse personnel for effective inventory management, ensuring proper storage of goods.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Examined cargo and freight shipments to check goods' condition.
- Entered shipping information into computer system and estimated freight and postal rates.
Education
Associates - Criminal Justice
Guam Community College
Mangilao, Guam05.2022
Skills
- Documentation And Reporting
- Victim advocacy
- Criminal Law
- Referral services
- Patient support
- Referral Coordination
- Treatment Planning
- Client Advocacy
- Victim rights knowledge
- Client Confidentiality’s
- Team Work
- Multitasking
- Adaptation to any work environment
Timeline
Victim Advocate
Guam Police Department
01.2024 - Current
Administrative Service Specialist
Cassidy’s Associated Insurers
10.2023 - 12.2023
Lead Cargo Agent
POI Aviation
01.2023 - 10.2023
Cargo Agent
Menzies Aviation
06.2022 - 12.2022
Associates - Criminal Justice
Guam Community College