Sheila Castro
Hagatna
Summary
Personable and organized professional with talent for managing administrative tasks and maintaining accurate records. Adept at navigating court procedures and legal documentation, coupled with strong data entry and communication skills. Committed to ensuring efficient operations and facilitating smooth workflows.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Deputy Clerk III (Detailed)
Superior Court Of Guam
120 West O Brien Drive Hagåtña, Guam
10.2024 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of intake.
- Maintained confidential guidelines when handling sensitive information with patrons or law firm while filing documents.
- Review and open cases in all dockets into CMS /Just ware system (set hearing dates, add charges and fees)
- Provided customer service to the public, answering inquiries and directing individuals to appropriate resources .
- Appeals (Open new appeal and work with supreme in new appeals case, review all documents with transcripts are requested, certify record)
- Completed court documents accurately (reviewing document), minimizing errors and potential delays in processing.
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Assisted in reducing case backlog by assisting in email and over the counter work.
- Scheduling of marriages
- Reviewed files, records and other documents to obtain information to respond to requests.
- Assisted with new employees by training and having them understand procedures and documents.
- Accomplished multiple tasks within established timeframes(prioritizing documents)
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team ability and performance ( all dockets of intake, counter)
- Help supervisor in team priorities, maintained schedules and monitored performance.
- Help supervisor in team priorities, maintained schedules and monitored performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Afterhours (Process and email documents when they come down from chambers)
Deputy Clerk II (Detailed)
Superior Court Of Guam
120 West O' Brien Drive Hagåtña Guam
09.2023 - 10.2024
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information from patrons.
- Provided quality clerical support through data entry into CMS system, answering emails and questions.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources pertaining to what they are trying to do.
- Appeals (Open with supreme court, review the CMS system, and certify the record)
- Maintained filing system just ware and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assist in training of new employees (Just ware system, opening new cases)
- Set hearing on new cases (Unlawful Detainer, Magistrate Hearing, Restitution)
- Certify documents that is a true and correct copy of the original file.
- Expedite urgent pleading (Ex Parte, Return of Warrant, same day hearing)
- Process and enter filings of documents with fees.
- Update information of patrons in data base to ensure information is most accurate.
- After hours and weekend magistrate (Process and assist in court room)
- Update log book to ensure up to date information.
Deputy Clerk I
Superior Court Of Guam
120 West O' Brien Drive Hagatna Guam
12.2022 - 09.2023
- Provided quality clerical support through data entry, document management, email correspondence.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problemsolving.
- Scan and open cases into CMS system (Justware)
- Set hearing on cases (Magistrate's Complaint, Unlawful detainer,Restitution)
- Appeals (Open and review new case with superior court, certify record)
- Answer patrons who are paying for bail
- Bulk filing (Inputting fees, reviewing documents for opening cases)
- Maintained filing system and organized customer documents for easy retrieval of information.
- Edited and proofread documents for accuracy and completeness.
- After hours and weekend magistrate( process order and email)
Data Entry
Superior Court Of Guam
120 West O' Brien Drive Hagåtña Guam
08.2021 - 05.2022
- Completed data entry and filing to keep records updated for easy retrieval.
- Provided general administrative support including data entry, document preparation, and mail distribution.
- Supported senior staff with data entry and scheduling.
- Streamlined data entry processes, ensuring accuracy and reliability of records.
- Enter documents into just ware
- Assist customers through phone and over the counter
- Update books
- Open new cases into justware and add fees
Limited Term Data Entry
Superior Court Of Guam
120 West O' Brien Drive Hagatna Guam
07.2020 - 08.2021
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database Just ware to keep records of essential information.
- Update Criminal Book
- Assist in after hours (Scan)
- Analyze and scan criminal documents into data base
Education
High School Diploma -
George Washington High School
Guam05.2000
Skills
- Filing systems
- Document preparation
- Prioritization
- File and database management
- Scanning and copying
- Verbal and writing communication
- Attention to detail
Certification
NCIC Certified
Certificate of Procedural Fairness For Judicial Officers
Timeline
Deputy Clerk III (Detailed)
Superior Court Of Guam
10.2024 - Current
Deputy Clerk II (Detailed)
Superior Court Of Guam
09.2023 - 10.2024
Deputy Clerk I
Superior Court Of Guam
12.2022 - 09.2023
Data Entry
Superior Court Of Guam
08.2021 - 05.2022
Limited Term Data Entry
Superior Court Of Guam
07.2020 - 08.2021
High School Diploma -
George Washington High School
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