Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Simone Gittens

Piti

Summary

Diligent and reliable professional committed to efficient task completion. Eager to embrace new learning opportunities to enhance skills in chosen profession. Seeking full-time position to apply acquired skills and drive positive impact for colleagues and organization.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Security Officer

Tri-Met
01.2023 - 04.2025
  • Patrol the TriMet system, discourage inappropriate behavior
  • Report serious concerns to police, emergency responders
  • Provided aid to both riders and employees.
  • Encourage safe behavior around buses and trains

Caregiver

The Springs Living
11.2022 - 05.2023
  • Provides direct resident care while promoting resident dignity, independence and choice, regularly observes residents’ physical and mental conditions and reports changes to the Health Services Director, Expressions Coordinator, or Executive Director.
  • Assists residents to and from dining room and activities.
  • Service meals in the dining room, assisting residents at meal time, provides resident tray delivery, and assists with dining room and kitchen clean up and maintenance.
  • Assists with apartment housekeeping services and resident’s laundry.

Stick-clerk

Fred Meyer
09.2021 - 01.2022
  • In pricing and observations on customer service.
  • Provided excellent customer service and advice to customers.
  • Interacted with customers while providing exceptional customer service.
  • Provided customer service while auditing.
  • Maintain inventory of store merchandise, customer service, commission sales and consumer price request.

Picker/Packer

Medline Industries
09.2021 - 12.2021
  • Pulls and packs product based on daily orders.
  • Meets specifics of customer orders in a timely manner.
  • Keeps products separated, organized and in good rotation.
  • Monitors product quality frequently, reporting problems to mitigate safety issues.
  • Operates various pieces of equipment (i.e. Bendi, Palletizer, Dolly Loader, Pallet Wrapper, Forklift, and Electric Pallet Jacks).
  • Reports any mechanical problems.
  • Utilizes continuous improvement mindset and assists in identifying opportunities to improve processes.
  • Follows good manufacturing practices and required work safe practices.
  • Maintains a clean, sanitary, and safe work area.
  • Performs other duties as assigned.

Guard Bags

Armored Security
05.2017 - 12.2021
  • G4S, - Dededo, Guam 05/2017 - 7/2021
  • Write frequency reports detailing visitors, incidents and resolutions
  • Deliver and pick up over [60] plus customer orders per day
  • Guard bags of money and valuables during receipt and transfer to ensure safe delivery
  • Load and carry bags of cash, coins and other valuables into and from an armored van
  • Note and follow up on any unusual behavior.
  • Maintained accurate and detailed logs of all events that occurred during each shift
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately Maintained composure and professionalism while screening visitors during high volume periods
  • Used initiative and independent judgment within established guidelines to respond appropriately to security situations
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public

Loss Prevention Officer

Pay-less Supermarket
09.2016 - 07.2017
  • Guam
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings.
  • Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel by [Action] and [Action]
  • Trained all new executives and asset protection personnel.
  • Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.

Stock-Clerk

Kmart
05.2013 - 10.2014
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Protected purchase items with proper bagging and wrapping to prevent damage
  • Kept on top of changes to store products and promotions to maintain strong sales
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Displayed merchandise by arranging in appealing and orderly way to boost sales
  • Fielded questions and solved problems by informing customers of current promotions and store policies
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays
  • Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
  • Actively engaged customers to provide general assistance and information on store merchandise

Seasonal Sales Associate

Navy Exchange
11.2010 - 12.2010
  • Rita, Guam
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Processed product returns and assisted customers with other selections.

Stock Clerk

Kmart
05.2000 - 11.2002
  • Greeted customers and directed to requested products.
  • Accepted delivered packages, verified products and checked delivery totals.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Managed timely and effective replacement of damaged or missing products.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Alerted customers to upcoming sales events and promotions.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Determined proper course of action for claims processing.
  • Welcomed customers into the store and helped locate items.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Answered customer questions regarding merchandise and pricing.

Education

Some college - Applied Self-Reliance, Personal finance, Life skills, English and Math

Brigham Young University
Rexburg, ID
05.2020

Some college - Criminal Justice

Guam Community College
Mangilao, GU
08.2016

Skills

  • Tactical Handcuffing
  • Fast leaner
  • MEB
  • Self- motivate
  • OC Pepper Spray
  • Capacity to learn
  • Defensive Tactics
  • Ability to handle difficult
  • Introduction to Spontaneous
  • Situations
  • Knife Defense
  • Effective communication skills
  • Close Quarter Battle
  • Friendly personality
  • Team player
  • Outstanding at following
  • Commitment
  • Directions
  • Loss Prevention
  • Law Enforcement
  • Security
  • Surveillance
  • Food safety
  • English
  • Leadership

Certification

  • Firearms License
  • Driver's License
  • Food Handler November 2022 to November 2025
  • AHA CPR Certified November 2024
  • Oregon DPSST Certified

Timeline

Security Officer

Tri-Met
01.2023 - 04.2025

Caregiver

The Springs Living
11.2022 - 05.2023

Stick-clerk

Fred Meyer
09.2021 - 01.2022

Picker/Packer

Medline Industries
09.2021 - 12.2021

Guard Bags

Armored Security
05.2017 - 12.2021

Loss Prevention Officer

Pay-less Supermarket
09.2016 - 07.2017

Stock-Clerk

Kmart
05.2013 - 10.2014

Seasonal Sales Associate

Navy Exchange
11.2010 - 12.2010

Stock Clerk

Kmart
05.2000 - 11.2002

Some college - Criminal Justice

Guam Community College

Some college - Applied Self-Reliance, Personal finance, Life skills, English and Math

Brigham Young University

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Simone Gittens