Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sinami Norman

Yigo Village

Summary

Over the years of working part time at Pure Lemon, a family friends' business, as a cashier, I've grown more knowledge and experience with the customers, the position as a cashier, and as an employee working in a fast paced environment. I've expanded my experiences by also learning how to make the drinks and serve orders to the customers. I enjoy working in an place that is diverse. The job i do requires a lot of patience and understanding when it comes to customers ordering who do not understand english and I have no problem with adjusting, as long as the customers get their orders as they wanted and are satisfied with their experiences.

Overview

3
3
years of professional experience

Work History

Beverage Cashier

Pure Lemon
03.2023 - Current
  • Boosted overall sales performance with upselling techniques, suggestive selling, and friendly customer service.
  • Provided excellent communication skills while interacting with customers understanding their needs/preferences resulting in personalized recommendations.
  • Ensured smooth transactions by quickly resolving customer disputes or discrepancies in billing processes.
  • Maintained a clean and organized workspace, contributing to an inviting atmosphere for customers to enjoy their beverages.
  • Reduced customer wait times by promptly processing orders and payments during peak hours.
  • Accurately handled large amounts of cash daily while balancing registers at opening, closing shifts, or shift changes without discrepancies.
  • Collaborated with team members to ensure adequate stock levels on shelves, coolers, and display cases for optimal product visibility and availability.
  • Learned duties for various positions and provided backup at key times.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Cashier

Pizza Hut Andersen
11.2023 - 06.2025
  • Greeted customers in welcoming manner.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Increased sales of promotional items by informing customers about current offers.
  • Operated cash register to record transactions accurately and efficiently.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.

Cashier

Tacobell Andersen
07.2023 - 11.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Greeted customers entering store and responded promptly to customer needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area along with dishwashing.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Server

Ajisen Ramen GPO
06.2022 - 06.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.


Education

High School Diploma -

Tiyan High School
Barrigada Village, Guam
05-2022

Skills

  • Excellent customer service
  • Cash handling expertise
  • Cleanliness standards
  • Menu memorization
  • Teamwork and collaboration
  • Honest and dependable
  • Reliable and responsible
  • Multitasking
  • Reliability and punctuality
  • Food safety regulations

Timeline

Cashier

Pizza Hut Andersen
11.2023 - 06.2025

Cashier

Tacobell Andersen
07.2023 - 11.2023

Beverage Cashier

Pure Lemon
03.2023 - Current

Server

Ajisen Ramen GPO
06.2022 - 06.2023

High School Diploma -

Tiyan High School

Similar Profiles

CREATE PROFILE
Sinami Norman