Sinami Norman
Yigo Village
Summary
Over the years of working part time at Pure Lemon, a family friends' business, as a cashier, I've grown more knowledge and experience with the customers, the position as a cashier, and as an employee working in a fast paced environment. I've expanded my experiences by also learning how to make the drinks and serve orders to the customers. I enjoy working in an place that is diverse. The job i do requires a lot of patience and understanding when it comes to customers ordering who do not understand english and I have no problem with adjusting, as long as the customers get their orders as they wanted and are satisfied with their experiences.
Overview
3
3
years of professional experience
Work History
Beverage Cashier
Pure Lemon
03.2023 - Current
- Boosted overall sales performance with upselling techniques, suggestive selling, and friendly customer service.
- Provided excellent communication skills while interacting with customers understanding their needs/preferences resulting in personalized recommendations.
- Ensured smooth transactions by quickly resolving customer disputes or discrepancies in billing processes.
- Maintained a clean and organized workspace, contributing to an inviting atmosphere for customers to enjoy their beverages.
- Reduced customer wait times by promptly processing orders and payments during peak hours.
- Accurately handled large amounts of cash daily while balancing registers at opening, closing shifts, or shift changes without discrepancies.
- Collaborated with team members to ensure adequate stock levels on shelves, coolers, and display cases for optimal product visibility and availability.
- Learned duties for various positions and provided backup at key times.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Cashier
Pizza Hut Andersen
11.2023 - 06.2025
- Greeted customers in welcoming manner.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Increased sales of promotional items by informing customers about current offers.
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Tacobell Andersen
07.2023 - 11.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Improved store atmosphere with thorough and prompt cleaning of checkout area along with dishwashing.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Server
Ajisen Ramen GPO
06.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma -
Tiyan High School
Barrigada Village, Guam05-2022
Skills
- Excellent customer service
- Cash handling expertise
- Cleanliness standards
- Menu memorization
- Teamwork and collaboration
- Honest and dependable
- Reliable and responsible
- Multitasking
- Reliability and punctuality
- Food safety regulations
Timeline
Cashier
Pizza Hut Andersen
11.2023 - 06.2025
Cashier
Tacobell Andersen
07.2023 - 11.2023
Beverage Cashier
Pure Lemon
03.2023 - Current
Server
Ajisen Ramen GPO
06.2022 - 06.2023
High School Diploma -
Tiyan High School
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