Sonja Ayami Tanabe
Tamuning,Guam
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.
Overview
9
9
years of professional experience
Work History
Office Administrator
KIAN Corporation
07.2022 - Current
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Edited documents to improve accuracy of language, flow, and readability.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Helped successfully complete large project ahead of schedule.
Benefits Consultant
Aflac
04.2022 - 07.2022
- Counseled clients on developing competitive benefits packages, which promote employee retention, by presenting data on industry and demographic standards.
- Analyzed benefit objectives and budgetary restrictions of clients with employees to develop employee benefit packages to fit unique needs.
- Introduced and retained new clients to expand book of business.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Monitored data integrity and confidentiality by observing strict regulations and procedures.
- Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
Banquet Sales Coordinator
Lotte Hotel Guam
12.2019 - 03.2022
- Planned event logistics and delegated responsibilities to kitchen and event service staff.
- Prepared banquet event orders by developing paperwork, contracts and floor plans.
- Sent invoices to customers and collected payment for services.
- Conducted tours of event facility to show customers and meeting planners venue setup and capabilities.
- Established banquet budget, including food and beverage sales as well as labor costs.
- Communicated with vendors to coordinate event details.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Automated office operations, managed client correspondence and tracked records.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
- Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Waitstaff
Lotte Hotel Guam
04.2019 - 12.2019
- Set up dining room to meet hospitality and service standards.
- Greeted newly seated guests promptly.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Sales Associate
Crowns Guam
02.2019 - 11.2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Market products and brand through social media platforms.
- Build rapport and professional relationships with new and regular customers.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Handled transactions while up selling products.
- Prepared cash deposits up to $1,000.00 with zero discrepancies.
Sales Associate
Mam et Moi
06.2014 - 12.2016
- Assisted customers with inquiries regarding products.
- Associated with other companies for advertising and product purchasing.
- Worked closely with Tourist and Local customers.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Met merchandise processing standards and maintained organized and accessible work area.
Education
Associate of Science - Tourism & Travel Marketing
Guam Community College
Mangilao, GuamAssociate of Science - Business Administration
University of Guam
Mangilao, Guam 2017
Associate of Science - Business Administration
Argosy University of Hawaii
Honolulu, Hawaii2016
High School Diploma -
John F. Kennedy High School
Upper Tumon, Guam05.2015
Skills
- Effective Written and Verbal Communication
- Proficient in Microsoft Office Tools (Word, Excel, PowerPoint)
- Office Production Evaluation
- Customer Service
- Recordkeeping and File Management
- Able to Work Under Pressure
- Able to Work with a Team
- Highly Adaptive
- Planning & organizing
- Data management
- Relationship building
Timeline
Office Administrator
KIAN Corporation
07.2022 - Current
Benefits Consultant
Aflac
04.2022 - 07.2022
Banquet Sales Coordinator
Lotte Hotel Guam
12.2019 - 03.2022
Waitstaff
Lotte Hotel Guam
04.2019 - 12.2019
Sales Associate
Crowns Guam
02.2019 - 11.2019
Sales Associate
Mam et Moi
06.2014 - 12.2016
Associate of Science - Tourism & Travel Marketing
Guam Community College
Associate of Science - Business Administration
University of Guam
Associate of Science - Business Administration
Argosy University of Hawaii
High School Diploma -
John F. Kennedy High School
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