Stacey Pitts
Mount Pleasant,MI
Summary
Personable customer relations specialist with strong clerical skills with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in record keeping and telephone operations.
Overview
10
10
years of professional experience
Work History
Children's Ministry Bus Worker
Maranatha Baptist Church
Mount Pleasant , MI
01.2022 - Current
- Utilizes Microsoft Word and Excel to maintain records such as contact information for over 40 children, allergies and permission to transport children to church.
- Built solid and trusting rapport with children and families, fostering trust and communication.
- Builds bus routes each week depending on who will be in attendance.
- Provide positive communication to families when needs are expressed for children
- Provide area resources to families in need such as soup kitchen, shelters and clothing needs.
- Weekly communication with families to help encourage attendance for church services.
US Navy Family Ombudsman
Commander, Submarine Squadron 1
Pearl Harbor, HI
12.2016 - 05.2017
- Served as liaison between command and 35 families, including spouses, parents and extended family members.
- Upheld Ombudsman Code of Ethics to guarantee support of mission, respect for chain of command, professionalism and confidentiality within program guidelines
- Professionally trained information and referral specialist for command's families.
- Excellent at providing clear phone communication while remaining calm and keeping steady volume level.
- Upheld Mandated Reporting by law for all suspected known child abuse/neglect, alleged domestic abuse (unrestricted reporting), all suspected or potential suicidal risks, sexual assault (unrestricted reporting).
- Maintained up to date records of contact information for Sailors and their immediate family members using Microsoft Word and Excel.
- Maintained monthly accounts of all communication with Command, Families and various Navy organizations and reported them to Ombudsman Registry.
US Navy Family Ombudsman
Commander, USS OKLAHOMA CITY (SSN 773)
Santa Rita, Guam
12.2012 - 12.2016
- Served as liaison between command and 140 families, including spouses, parents and extended family members.
- Professionally trained in effective communication skills.
- Upheld Ombudsman Code of Ethics to guarantee support of mission, respect for chain of command, professionalism and confidentiality within program guidelines
- Professionally trained information and referral specialist for command families.
- Upheld Mandated Reporting by law for all suspected known child abuse/neglect, alleged domestic abuse (unrestricted reporting), all suspected or potential suicidal risks, sexual assault (unrestricted reporting).
- Maintained up to date records of contact information for Sailors and their immediate family members using Microsoft Word and Excel.
- Professionally trained for natural disaster preparedness such as Hurricanes/Typhoons
- Attended NCIS Active Shooter training
- Excellent at providing clear phone communication while keeping a steady volume level so all parties remain calm.
- Maintained and executed phone calling system to pass information from Commanding Officer to families
- Maintained confidentiality of boat movement while at sea and return home date.
- Assisted Families in their move to Guam from all over the world. This consisted of putting them in contact with various Navy entities including housing office, household goods shipment office and school liaison.
- Created step by step instruction booklet to provide families with accurate phone numbers, guidelines and laws for moving to Guam. This included medical guidelines for family members, medical guidelines and laws for transportation of pets and transportation of fire arms.
- Maintained monthly accounts of all communication with Command, Families and various Navy organizations and reported them to Ombudsman Registry.
- Worked with Naval Base Law enforcement to help extended family members without base access to gain access for boat homecoming.
US Navy Family Ombudsman
Commander, USS TOLEDO (SSN 769)
Groton, CT
08.2009 - 06.2011
- Served as liaison between command and 140 families, including spouses, parents and extended family members.
- Professionally trained in effective communication skills.
- Excellent at providing clear phone communication while remaining calm and keeping steady volume level.
- Upheld Ombudsman Code of Ethics to guarantee support of mission, respect for chain of command, professionalism and confidentiality within program guidelines.
- Professionally trained information and referral specialist for command families.
- Upheld Mandated Reporting by law for all suspected known child abuse/neglect, alleged domestic abuse (unrestricted reporting), all suspected or potential suicidal risks, sexual assault (unrestricted reporting).
- Maintained up to date records of contact information for Sailors and their immediate family members using Microsoft Word and Excel.
- Professionally trained for natural disaster preparedness.
- Maintained and executed phone calling system to pass information from Commanding Officer to families.
- Maintained monthly accounts of all communication with Command, Families and various Navy organizations and reported them to Ombudsman Registry.
- Maintained confidentiality of boat movement while at sea and return home date.
- Worked with Naval Base Law enforcement to help extended family members without base access to gain access for boat homecoming.
Tutor
Lighthouse Ministries
Louisville, KY
01.2001 - 05.2001
- Collaborated with 12 inner-city students to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Taught and assisted students in such areas as math and language arts.
Floor Manager
West Virginia State Lottery
Charleston, WV
06.1995 - 02.1996
- Offered hands-on assistance to over 200 customers, assessing needs and maintaining current knowledge of consumer preferences.
- Administered policies, monitored gaming area and assured compliance with regulatory requirements.
- Swiftly and calmly handled problems on casino floor, took care of customer complaints and promoted good customer service.
- Accurately made change for gaming floor customers
- Accurately explained house rules, ensured payouts were correct and called security staff when needed.
- Quickly identified software malfunctions and called maintenance when needed.
- Facilitated professional relationship with customers to enhance gaming experience.
Crew Member
Rax Restaurant
Charleston, WV
01.1994 - 06.1995
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Brewed coffee and tea.
Sales Associate
Maurice's Clothing Store
Charleston, WV
05.1993 - 01.1994
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Education
No Degree - Pre-Nursing
West Virginia State University
Institute, WVNo Degree - Nursing
West Virginia Institute of Technology
Montgomery, WVHigh School Diploma -
DuPont High School
Belle, WV06.1993
Skills
- Telephone Reception
- Cooperative Attitude
- Customer Complaint Resolution
- Basic Math Functions
- Customer Service and Assistance
- Confidentiality and Data Protection
- Ease with Computers and Technology
- Document and File Management
- Multitasking and Time Management
Hobbies
I enjoy baking and decorating cakes and cookies.
I love to sing and often do specials at my church.
I enjoy reading suspense and time travel novels.
I enjoy serving at my church. I teach the kindergarten Sunday school class and the three year old Masters Club class.
Timeline
Children's Ministry Bus Worker
Maranatha Baptist Church
01.2022 - Current
US Navy Family Ombudsman
Commander, Submarine Squadron 1
12.2016 - 05.2017
US Navy Family Ombudsman
Commander, USS OKLAHOMA CITY (SSN 773)
12.2012 - 12.2016
US Navy Family Ombudsman
Commander, USS TOLEDO (SSN 769)
08.2009 - 06.2011
Tutor
Lighthouse Ministries
01.2001 - 05.2001
Floor Manager
West Virginia State Lottery
06.1995 - 02.1996
Crew Member
Rax Restaurant
01.1994 - 06.1995
Sales Associate
Maurice's Clothing Store
05.1993 - 01.1994
No Degree - Pre-Nursing
West Virginia State University
No Degree - Nursing
West Virginia Institute of Technology
High School Diploma -
DuPont High School
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