Stefano Ramazzini Morales
Business Student
Guatemala
Summary
Astute professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. WILLINGNESS TO LEARN.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Tiger Representative
Roca Alliances
09.2024 - 03.2025
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Contributed to team sales goals by upselling products and services to customers.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Collaborated with team members to achieve monthly sales targets.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
Sales Associate
Do Mi Sol
07.2024 - 09.2024
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Call Center Representative
IntouchCX
07.2023 - 10.2023
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Boosted customer service satisfaction ratings through consistent quality control.
Call Center Representative
Teleperformance
06.2021 - 11.2021
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
No Degree -
Colegio Valle Verde
Guatemala City, GuatemalaNo Degree -
South Kent School
South Kent, CTHigh School Diploma -
High Mowing School
Wilton, NH05.2020
Bachelor - Business Administration
Universidad Rafael Landivar
Guatemala City, Guatemala 01.2025 - Current
Skills
Customer Service
Customer Relationship Management
Call Control
Data Entry
Complaint resolution
Technical Support
Customer communications
Account updating
Problem-solving skills
Quality Assurance
Sales closing
Customer Support
Payment Processing
Answering questions
Fluent in English
CRM software proficiency
Personal References
- Beatriz Regalado, 4003-5799
- Engeneer Mario Ramirez, 4045-9002
- Engeneer Mario Sepe, 5918-2977
Timeline
Bachelor - Business Administration
Universidad Rafael Landivar
01.2025 - Current
Tiger Representative
Roca Alliances
09.2024 - 03.2025
Sales Associate
Do Mi Sol
07.2024 - 09.2024
Call Center Representative
IntouchCX
07.2023 - 10.2023
Call Center Representative
Teleperformance
06.2021 - 11.2021
No Degree -
Colegio Valle Verde
No Degree -
South Kent School
High School Diploma -
High Mowing School
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