I have basic excel knowledge and know how to use a computer
Stephan Villagran
Customer Service Representative
Guatemala City
Summary
Dynamic Customer Service Representative with a proven track record at Atento, excelling in problem-solving and active listening. Enhanced customer satisfaction through empathetic resolutions and effective complaint management, leading to increased loyalty. Skilled in product knowledge and retention strategies, consistently achieving high first-call resolution rates.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Atento
05.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
24-7 A.I
11.2023 - 01.2024
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Quality Control Agent
ProntoBPO
01.2023 - 04.2023
- Improved product quality by implementing rigorous testing protocols and documenting results.
- Quality review for landscaping jos in the united states for TaskEasy.
- Enhanced production efficiency by identifying areas of improvement in landscaping services.
Customer Service Representative
24-7 Intouch
11.2019 - 09.2021
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Care Representative
Allied Global
03.2019 - 09.2019
- Assisted call-in customers with questions and technical issues
- Managed high call volume with exceptional professionalism and efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Education
No Degree - Electronic Technician.
Instituto Tecnico Vocacional Privado Emiliani
31 Calle 20-47, Cdad. De Guatemala 01012 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Empathy
Retention
Software
Interests
Music
Art
Nature
Videogames
Skateboarding
Music composer
I love to play any kind of music and I am passionate about instruments. I have 2 bands, Martyria and A Crone's Orchard.
Timeline
Customer Service Representative
24-7 A.I
11.2023 - 01.2024
Customer Service Representative
Atento
05.2023 - Current
Quality Control Agent
ProntoBPO
01.2023 - 04.2023
Customer Service Representative
24-7 Intouch
11.2019 - 09.2021
Customer Care Representative
Allied Global
03.2019 - 09.2019
No Degree - Electronic Technician.
Instituto Tecnico Vocacional Privado Emiliani
05.2001 -
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