Stephanie Borja

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Used coordination and planning skills to achieve results according to schedule.
• Analyzed malfunctioning equipment and determined type of repairs required.
• Removed worn or faulty components for replacement or repair.
• Used hand tools to disassemble equipment, perform repair work and then reassemble parts.
• Successfully conducted routine maintenance and care with all 100 some pieces of equipment that are worth over 10 million dollars.
• Performed routine and preventive maintenance on dozers, haul trucks, excavators and other heavy equipment.
• Replaced defective wiring systems, hydraulics and braking systems to return machines to service.
• Assisted and produce total of 68 man-hours less than what mac chart allocated for at 120 man-hours.
• Maintained meticulous records of all repair work that was made to machines and equipment.

• Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
• Maintained confidentiality of special reports and collected data.
• Protected nuclear and conventional weapons systems utilizing basic combat and military arms skills.
• Apprehended and detained suspects, searched persons and property and conducted interviews to gather evidence.
• Led, managed and performed force protection duties to protect personnel and resources.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
• Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
• Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.

• Compiled data and reviewed information for accuracy prior to input.
• Completed data entry tasks with accuracy and efficiency.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Managed workflow scheduling, data entry and accuracy verification for large data projects.
• Reviewed and updated client correspondence files and database information to maintain accurate records.
• Scanned documents and saved in database to keep records of essential organizational information.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
• Organized, sorted and checked input data against original documents.
• Reviewed completed work for compliance with regulations.
• Verified accuracy of data before transcribing.
• Supported multiple departments with special projects.
• Sorted 25,000 sum assessment documents and maintained organized filing process.
• Compiled information and input into Guam Public Health database.
• Performed more than 14 hourly 10-key actions while maintaining 99% error rate.

• Patrolled grounds to monitor status and safety of premises.
• Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
• Led, managed and performed force protection duties to protect personnel and resources.
• Maneuvered communications vehicles, intrusion detection equipment and other special-purpose equipment to facilitate operations.
• Delivered 15,000 hot meals to soldiers from California Army National Guard, Wyoming Army National Guard, New York Army National Guard and Guam Army National Guard.

• Test drove vehicles to determine problems and test repairs.
• Changed vehicle oil and replaced filter.
• Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
• Assessed vehicle maintenance status and completed needed service.
• Communicated issues to supervisor and helped develop solutions.
• Read and followed technical documentation to complete accurate repairs.
• Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
• Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
• Performed 70 scheduled and unscheduled maintenance tasks on 15 million dollars worth of military grade heavy machinery and four wheeled vehicles.

Accomplished multiple tasks within established timeframes.

• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Managed 150 calls per day.
• Approved regular payroll submissions for employees.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Conducted monthly inventories of raw materials and components on work floor.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Cultivated warm relationships with regular customers.
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.