Stephanie Wiley
Tamuning
Summary
Dedicated professional with extensive experience at Guam Seventh-day Adventist Clinic, enhancing patient care through effective surgery coordination and ophthalmic assistance. Excelled in HIPAA compliance and patient coordination, streamlining processes for improved efficiency. Demonstrated exceptional empathy in patient interactions, significantly boosting patient satisfaction.
Healthcare professional with proven ability to manage patient interactions and streamline administrative functions in clinic environment. Known for supporting team collaboration and consistently achieving high levels of patient satisfaction. Adaptable and reliable with strong multitasking and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Surgery Coordinator
Guam Seventh-day Adventist Clinic, Eye Department
11.2024 - 02.2025
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Streamlined communication between surgeons, patients, and clinical staff for seamless surgery coordination.
- Maintained medical records for all patients undergoing surgery, facilitating effective communication among healthcare providers.
- Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
- Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
- Communicated with patients on phone and in person to enter and update medical history in database.
- Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
Ophthalmic Assistant
Guam Seventh-day Adventist Clinic, Eye Department
10.2015 - 10.2024
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
- Administered eye medications for dilation and treatment.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Supported ophthalmologists during surgical procedures by preparing patients for surgery, sterilizing instruments, and passing required tools efficiently.
- Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories.
- Checked patient vision, field, fundus, and other aspects for ophthalmologist.
- Assisted in the diagnosis of ocular conditions by performing various tests such as visual acuity measurements, tonometry readings, and optical coherence tomography scans.
- Developed strong rapport with patients, fostering trust and positive relationships that contributed to their overall satisfaction with the clinic.
- Obtained and recorded patient medical history and past ocular history.
- Maintained inventory of medical supplies and tools to address needs of patients.
Medical Assistant
PMC Isla Health System
07.2014 - 10.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
Cashier
Wendy's
10.2010 - 01.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
Associate of Science - Medical Assisting
Guam Community College
Mangilao, GU05-2015
Skills
- HIPAA compliance
- Ophthalmic terminology
- Medical terminology knowledge
- Customer assistance
- Patient check-in
- Patient coordination
- Patience and empathy
- Office administration
- Patient care
- Insurance verification
- Direct patient care
- Cleaning and sanitizing
Timeline
Surgery Coordinator
Guam Seventh-day Adventist Clinic, Eye Department
11.2024 - 02.2025
Ophthalmic Assistant
Guam Seventh-day Adventist Clinic, Eye Department
10.2015 - 10.2024
Medical Assistant
PMC Isla Health System
07.2014 - 10.2015
Cashier
Wendy's
10.2010 - 01.2014
Associate of Science - Medical Assisting
Guam Community College
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