Stephanie Zuluaga
Piti,Guam
Summary
Dynamic and versatile professional with a unique blend of experience in real estate, veterinary medicine, military service, and entrepreneurship. With over a year of successful real estate sales experience, I have honed exceptional negotiation, communication, and client relationship management skills. As a skilled veterinary technician, I possess a deep understanding of animal care and medical procedures, coupled with compassion and attention to detail. My military background in the Navy instilled discipline, leadership, and teamwork, enabling me to thrive in high-pressure environments and adapt to diverse challenges.
Additionally, being successful of a side business renting out cars, I have demonstrated entrepreneurial spirit, financial acumen, and strategic planning abilities. I am adept at managing multiple responsibilities concurrently while maintaining a focus on delivering superior results. Passionate about serving others and making a positive impact, I am eager to apply my diverse skill set and dedication to excellence to contribute to effectively in any department position I am in.
Overview
10
10
years of professional experience
Work History
Real Estate Agent
Serenity Realty
Tumon, Guam
12.2023 - Current
- Skilled in negotiating deals between buyers and sellers to ensure maximum benefit for both parties.
- Exhibited excellent communication and interpersonal skills when interacting with clients.
- Guided and assisted buyers or sellers throughout entire transaction process.
- Accustomed to managing multiple projects simultaneously while meeting tight deadlines.
- Prepared documents such as representation contracts, purchase agreements, closing statements, deeds, and leases.
- Contacted utility companies for service hookups to clients' property.
Veterinary Receptionist
Guam Pet Hospital
Hagatna, Guam
12.2021 - Current
- Provided excellent customer service to clients by answering phones promptly and courteously, addressing inquiries, and scheduling appointments.
- Assisted with the management of inventory for veterinary supplies and medications.
- Communicated effectively with co-workers to ensure smooth functioning of the clinic and provided support to other departments within the veterinary practice when needed
- Updated and organized client database, patient records, medical histories, and contact information for traceability on a regular basis.
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
- Trained new staff members on proper receptionist protocols.
Veterinary Technician
Guam Pet Hospital
Hagatna, Guam
12.2021 - Current
- Maintained accurate patient records using veterinary software programs.
- Monitored vital signs such as heart rate, temperature and respiration during surgery or other treatments.
- Administered medications, vaccinations, and treatments to animals.
- Performed laboratory procedures such as hematology, urinalysis and parasite identification.
- Assisted veterinarian with diagnostic, medical, and surgical procedures. Prepared medical instruments and equipment for surgical operations.
- Supported pre-operative and post-operative care of animals.
- Developed strong relationships with clients by providing excellent customer service and communicating effectively about the health of their pets.
- Answered questions for pet owners regarding animal dietary needs and required medications.
Real Estate Agent
Welcome Home Realty
Tumon, Guam
01.2023 - 12.2023
- Demonstrated strong negotiation skills to close real estate deals.
- Built long-term relationships with clients by providing exceptional customer service.
- Generated lists of properties that were compatible with buyers' needs and financial resources.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Ensured accuracy of all paperwork related to closing a deal.
- Met deadlines while maintaining high-quality deliverables.
Bartender
Shamrocks
Tumon, Guam
01.2021 - 12.2021
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Utilized strong salesmanship skills to upsell drinks and appetizers.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
Veterinary Technician
AMC (Animal Medical Clinic)
Harmon, Guam
02.2018 - 09.2019
- Evaluated patient progress throughout treatment plans and reported findings back to veterinarians.
- Conducted initial exams on pets, recording vital signs and collecting lab samples.
- Filled prescriptions, measuring medications, and labeling containers.
- Prepared and administered medications, vaccines, serums, and treatments as prescribed by veterinarians.
Hospital Corpsman/Pharmacy Technician
NAVY
Agana Heights , Guam
01.2016 - 09.2017
- Collaborated with other healthcare professionals in order to coordinate patient care plans.
- Instructed patients on medication administration and self-care management strategies.
- Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times.
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup.
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction.
- Processed insurance claims and payments for medications.
- Resolved customer complaints quickly and efficiently while maintaining good rapport with all customers.
Bank Teller
Wells Fargo
Cortlandt , New York
08.2014 - 10.2015
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Issued cashier's checks, bank checks, money orders and traveler's checks.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Answered customer questions regarding account information, transaction processing and fees.
- Assisted management in bank opening and closing procedures.
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions.
- Cross-sold bank products and services to customers.
- Answered telephones to assist customers with questions and inquiries.
Education
Associate of Science - Liberal Arts of Math And Science
WCC
Valhalla05-2015
High School Diploma -
Mahopac High School
Mahopac06-2012
Skills
- Strong communication and negotiation skills
- Strong interpersonal skills
- Good analytical and strategic thinking skills
- Understanding of risk management
- Goal-orientated
- Ability to adapt to change
- Honest and Ethical
- Planning and Execution
Languages
English
First Language
Spanish
Advanced (C1)
C1
References
CortlandtHagatnaHagatnaTumonTumonTumon
- Vivian Matsuno, Broker - Serenity Realty Guam
(671) 888-8476 - Email: Viviansbui@yahoo.com
- Shalyn Allen , Broker - Welcome Home Realty
+61 435-674-584 - Email: WelcomeHomeGuam@gmail.com - Patrick Mcgorry, Supervisor - NAVY
(516) 987-3613 - Email: Patrick.mcgorry@lpd21.navy.mil - Sergio Jardon, Chief - NAVY
(858) 736-4381 - Email: Sergio.e.jardon.ctr@health.mil - Abin Thomas , Manager - Wells Fargo
(914) 419-5430 - Email: abinvthomas@aol.com
Timeline
Real Estate Agent
Serenity Realty
12.2023 - Current
Real Estate Agent
Welcome Home Realty
01.2023 - 12.2023
Veterinary Receptionist
Guam Pet Hospital
12.2021 - Current
Veterinary Technician
Guam Pet Hospital
12.2021 - Current
Bartender
Shamrocks
01.2021 - 12.2021
Veterinary Technician
AMC (Animal Medical Clinic)
02.2018 - 09.2019
Hospital Corpsman/Pharmacy Technician
NAVY
01.2016 - 09.2017
Bank Teller
Wells Fargo
08.2014 - 10.2015
Associate of Science - Liberal Arts of Math And Science
WCC
High School Diploma -
Mahopac High School
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