Open To Work
Sudipta Basu
Tamuning,USA
Summary
Accomplished hospitality executive with a record of driving double-digit revenue growth and exceptional guest satisfaction. Expertise in business development, operational leadership, and financial management, successfully launching innovative concepts and securing lucrative contracts that enhance overall profitability and brand reputation.
Overview
25
25
years of professional experience
Work History
Group General Manager
Guam Plaza Resort & Spa
Guam, USA
06.2016 - Current
- Increased average revenue 15% YOY and improved gross margin by 8% through strategic pricing and cost control.
- Drove 21% EBITDA growth with average occupancy 85%. Guest satisfaction: Improved 81% to 90%.
- Spearheaded business development initiatives, strategic planning, and execution to drive profitability and long-term growth in a competitive hospitality market.
- Secured first-time US military lodging contract via CLASS system, generating $27.5M revenue during COVID pandemic: continues to provide $7-8M annually in steady revenue.
- Launched Rootz, a fine dining steakhouse with 230 wine selections, achieving recognition as Guam’s best fine dining restaurant with the most comprehensive wine list in Micronesia.
- Renovated 130 rooms into deluxe units, achieving ROI in less than 5 years.
- Upgraded 367 rooms with increased 18% ADR post room renovation.
- Renovated JP Superstore (Duty Free Shopping) and opened a new Honolulu Coffee Company café within it, enhancing customer experience and brand presence.
- Developed first interactive hotel website with booking engine and restaurant websites featuring reservation and sales booking systems, enhancing online customer engagement.
Chief Operating Officer
Baldyga Group
Guam, USA
06.2014 - 05.2016
- Group Revenue growth 20%++ YOY due to opening of multiple new attractions with EBITDA 19%
- Implemented revenue-generating programs resulting in over $11M in additional income.
- Led internal operations to meet financial goals, aligned policies with CEO directives, and centralized management to enhance operational efficiency.
- Contributed to strategic planning and budgeting that facilitated growth and expansion into Japan and Korea.
- Launched entertainment ventures in Guam and Saipan, including TaoTao Tasi Polynesian show (750 seats), "Magic of Guam" dinner show, and magazine "G", enhancing brand visibility.
- Introduced Sea Touch marine experience at Saipan, renovated Globe nightclub, and opened Ride the Duck tour and The Beach Bar, Guam’s top oceanfront venue.
Group General Manager
Baldyga Group
Guam, USA
07.2011 - 05.2014
- Directed company-wide operations in partnership with eight executives, ensuring strategic alignment and operational excellence.
- Established BIG as the leading hospitality and entertainment provider in Micronesia by developing top-tier attractions.
- Managed Baldyga International Group’s portfolio of 10+ tours and media ventures across Guam and Saipan, enhancing brand visibility.
- Initiated launch of high-impact ventures such as beach bar, cultural park, dinner cruises, and eco-tourism experiences, expanding service offerings.
Executive Assistant Manager
Taj Group of Hotels
Kolkata, India
10.2008 - 06.2010
- Led a multi-million-dollar room renovation and launched Souk, a Mediterranean fine dining restaurant that boosted F&B revenue by over 15% in 6 months and won India’s best Mediterranean restaurant award.
- Renovated and expanded executive lounge with private meeting spaces, enhancing guest experience and generating new revenue streams.
- Surpassed the annual hotel budget by 17% with 21% profit.
- Achieved best guest satisfaction award among all IHCL hotels.
- Assisted General Manager in managing property operations across F&B, rooms, housekeeping, engineering, security, and catering sales to ensure seamless service delivery.
- Successfully resolved multiple union-related matters, fostering a cooperative work environment.
Executive Assistant Manager - F&B
The Leela Palaces, Hotels and Resorts
Mumbai, India
09.2007 - 09.2008
- Led strategic operations and guest satisfaction for the F&B division, driving a 10% revenue increase through targeted budgeting and banquet excellence.
- Secured 95% guest satisfaction rating by facilitating daily cross-functional meetings and implementing effective brand-building initiatives.
- Enhanced restaurant performance through monthly promotions and successful launch of premier venues, including Mumbai’s top nightclub 'Bling' and the Lobby Lounge.
Food & Beverage Operations Manager
Fairmont Kea Lani Hotel, Resorts and Spa
Hawaii, USA
05.2006 - 09.2007
- Led daily operations across five F&B outlets including Banquets, and successfully launched KO, a Hawaiian cuisine concept.
- Delivered premium Villa BBQ experiences for elite guests, sustaining high-value checks of $750++.
- Championed staff training and certification, ensuring service excellence through ongoing facility upkeep.
- Drove profitability through targeted marketing and budgeting, implementing rigorous cost control across revenue, expenses, and labor.
Food & Beverage Manager
Hyatt Regency Maui Resort and Spa
Hawaii, USA
02.1999 - 04.2006
- Elevated fine dinning restaurant Swan Court’s profitability with a 12% increase in average check via strategic upselling.
- Successfully managed Maui’s premier 800-seat “Drums of the Pacific” luau, enriching its culinary and entertainment appeal.
- Transformed Lahaina Provision Company into acclaimed Cascades Japanese Restaurant, significantly elevating its reputation.
- Boosted guest satisfaction through facility upkeep, personalized service, and curated special occasion experiences.
Assistant Food and Beverage Manager
Hyatt Regency Miami
Miami, USA
07.1996 - 01.1999
- Successfully launched the award-winning George Hamilton Fine Dining Restaurant, renowned for elite celebrity events and Miami’s highest average check.
- Managed F&B concession operations at Miami Convention Center during major events, ensuring operational efficiency and high revenue growth.
- Executed daily restaurant and Banquet management to deliver consistent quality and service across venues.
- Conducted daily restaurant inspections to uphold F&B standards in presentation and cleanliness.
Hotel Management Internship
Oberoi Hotels and Resorts
Gopalpur, India
07.1992 - 01.1993
- Delivered high-quality customer service, enhancing guest satisfaction and experience.
- Maintained hotel standards, fostering a welcoming atmosphere for guests.
- Exhibited professionalism and collaborated with team members to achieve shared objectives.
- Learning and adapting quickly in a fast-paced environment
- Working in shifts, including weekends and holidays
Education
Master’s Certificate - Hospitality Management
Cornell University
Bachelor’s Degree - Humanities
University of Calcutta
Skills
- Multi-unit operational management
- P&L management
- Budgeting and planning
- Market growth strategies
- Operational excellence
- Quality assurance
- Crisis management
- Staff development & retention
- Team building
- Hospitality leadership
- Communication and organization
Affiliations
- Guam Hotel & Restaurant Association | Active board member
- Rotary International | Active member, Rotary International Club for Japan and Micronesia
- Board of Directors, Guam Employers Council
Accomplishments
Tata Business Excellence Award
Timeline
Group General Manager
Guam Plaza Resort & Spa
06.2016 - Current
Chief Operating Officer
Baldyga Group
06.2014 - 05.2016
Group General Manager
Baldyga Group
07.2011 - 05.2014
Executive Assistant Manager
Taj Group of Hotels
10.2008 - 06.2010
Executive Assistant Manager - F&B
The Leela Palaces, Hotels and Resorts
09.2007 - 09.2008
Food & Beverage Operations Manager
Fairmont Kea Lani Hotel, Resorts and Spa
05.2006 - 09.2007
Food & Beverage Manager
Hyatt Regency Maui Resort and Spa
02.1999 - 04.2006
Assistant Food and Beverage Manager
Hyatt Regency Miami
07.1996 - 01.1999
Hotel Management Internship
Oberoi Hotels and Resorts
07.1992 - 01.1993
Master’s Certificate - Hospitality Management
Cornell University
Bachelor’s Degree - Humanities
University of Calcutta