Susan George
Tamuning
Summary
Hardworking individual committed to providing outstanding customer service and administration skills to contribute to company growth and success.
Overview
12
12
years of professional experience
Work History
Personal Lines Insurance Agent
Nanbo Insurance Underwriters
09.2023 - Current
- Respond to client calls, emails, and in office to swiftly resolve issues and answer questions.
- Inform clients on available insurance products, empowering them to make informed decisions regarding their coverage options.
- Generate quotes and proposals for clients to match individual needs.
- Efficiently manage policy renewals, ensuring timely processing and accurate coverage updates.
- Collect payments from clients in office and over the phone.
- Maintain accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Collection Clerk
Nanbo Insurance Underwriters
04.2018 - 09.2023
- Collect, post, and issue receipts for cash, credit card, and check payments.
- Generate accounting documents upon request
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked with customers to create debt repayment plan based on current financial condition.
Typist Clerk
Attorney Patrick Wolff
01.2019 - Current
- Type legal briefs, reports, and court petitions using correct legal format from handwritten notes and other information sources.
Internship
United Airlines
03.2016 - 05.2016
- Update employee files: timesheets, passports, foreign resident cards.
- Charge e-links, loan e-links and replace new arrival 4-ports to cases.
- Assist in paper works and filing.
Service Administrator
Cars Plus
01.2016 - 01.2021
- Issue rental or loaner cars upon request and by appointment.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Scheduled customer appointments for vehicle service, confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Greet incoming customers and direct accordingly.
- Temporarily managed auto technicians timecards.
Retail Associate
Ross Dress For Less
10.2015 - 01.2016
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Supported loss prevention goals by monitoring shopper behavior.
Front Desk Agent
Palmridge
06.2013 - 01.2016
- Process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Prepared weekly employee work schedules for team members.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Education
Associate of Science - Tourism And Travel Management
Guam Community College
Mangilao05.2016
High School Diploma -
John F. Kennedy High School
Tamuning06.2012
Skills
- Skilled in Microsoft Office applications
- Adaptable learner
- Delivers results in high-pressure environments
- Typing proficiency at 60 wpm
- Driven professional
- Skilled in managing multiple tasks
Timeline
Personal Lines Insurance Agent
Nanbo Insurance Underwriters
09.2023 - Current
Typist Clerk
Attorney Patrick Wolff
01.2019 - Current
Collection Clerk
Nanbo Insurance Underwriters
04.2018 - 09.2023
Internship
United Airlines
03.2016 - 05.2016
Service Administrator
Cars Plus
01.2016 - 01.2021
Retail Associate
Ross Dress For Less
10.2015 - 01.2016
Front Desk Agent
Palmridge
06.2013 - 01.2016
Associate of Science - Tourism And Travel Management
Guam Community College
High School Diploma -
John F. Kennedy High School
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