Running
Ashlei Tajalle
Customer Service, Accounting / Admin. Assistant
Mangilao,Guam
Summary
Organized and dedicated, with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Skilled in account reconciliation, report drafting and collections. Industrious and meticulous with strong history of integrity and reliability.
Overview
5
5
years of post-secondary education
15
15
years of professional experience
Work History
Senior Sales Associate
KE-RA-DA Sporting Goods
Dededo, Guam
06.2006 - Current
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Implemented new marketing initiatives to drive sales and improve overall performance.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Kept detailed track of sales and customer information in company system.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained records related to sales, returns and inventory availability.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Provided positive first impressions to welcome existing, new and potential customers.
- Tracked stock using company inventory management software.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Prepared large cash deposits with zero discrepancies.
- Operated POS terminals, including all cash drawer management operations.
- Provided warranty information to customers purchasing covered items and services.
- Assisted customers by answering questions and fulfilling requests.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Moved heavy boxes and full merchandise bins up to 75 pounds in weight by maintaining physical strengths and stamina.
Accounting Clerk
Quality Distributors
Harmon Ind. Park, Guam
2/6/08 - 4/16/21
- Communicated with suppliers to reconcile invoice payments.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Managed accounts payable and receivables and payroll.
- Reconciled company accounts, including credit cards, employee expenses and commissions.
- Maintained accurate and complete documentation for financial department procedures to facilitate new employee training.
- Balanced reports to submit for approval and verification.
- Investigated and resolved internal accounting variances to keep records current.
- Reported financial data and updated financial records in ledgers and journals.
- Evaluated employee expense reports and verified accuracy.
- Completed financial reports to inform managers and stakeholders.
- Input high volume of monthly invoices with consistent accuracy.
- Tracked expenses and inventory purchases against budget guidelines.
- Prepared reports for upper management detailing key financial metrics
- Managed accounting records and performed dues-ins and dues-outs tasks.
- Managed expense, capitalization, amortization and spend data.
- Reviewed and revised budgets to support spending.
- Investigated daily variances uncovered with reports and corrected errors to resolve discrepancies.
- Completed biweekly payroll for company personnel.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Maintained compliance with company standards and legal requirements.
- Reviewed general ledger entries and assessed accuracy.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Processed all incoming and outgoing invoices and payments.
- Provided key clerical and administrative support to senior accounting staff.
- Liaised with vendors and customers to resolve discrepancies.
Education
High School Diploma -
John F. Kennedy High
Upper Tumon 08.2001 - 06.2006
Skills
Client relationship building
Account development
Market understanding
Cold calling abilities
Stress management
Employee training
Efficient sales transactions
Cash Handling
Sales pitching
Negotiation
Customer assistance
Drawer management
Product and service sales
Inventory management
Refund handling
Cash register operation
Refunds and exchanges
Time management skills
Records Maintenance
Stocking and replenishing
Payment collection
Purchase assistance
Identification checks
Retail merchandising
Reports and documents
Written and verbal communication
Money handling
Cleaning and sanitizing
Currency counting
Order taking
Proficient in Microsoft Office Software
Product restocking
HR policies
Administrative support
Monitoring
Business administration
Maintaining files
Sorting and labeling
Office administration
Staff education and training
Recruitment
Team Player
Scheduling
Computer literacy
Effective planning
Mail handling
Account updating
Statement preparation
Transaction processing
Billing and collections
Financial records and reporting
Accounts Receivable
Relationship building
Effective leader
Purchase orders organization
Expense reporting
Meeting arrangements
Mail distribution
Contract agreement preparation
Business correspondence
Invoice Processing
Workers' compensation
Bookkeeping
Recordkeeping
Social media knowledge
Payroll and budgeting
Records destruction
Time management
Account Reconciliation
Contract negotiations
Letter preparation
Records management
Customer and client relations
Employee timesheet processing
Filing and data archiving
Multi-line phone proficiency
Compensation and benefits
Credit and collections
Team Bonding
Account servicing
Interests
Paddling
CrossFit
References
Jerika Garcia - Friend
671-864-3708
Rowena Ortega - Friend
671-689-7412
Julia C. Tajalle - Grandmother
671-929-8085
Timeline
Senior Sales Associate
KE-RA-DA Sporting Goods
06.2006 - Current
High School Diploma -
John F. Kennedy High
08.2001 - 06.2006
Accounting Clerk
Quality Distributors
2/6/08 - 4/16/21