Tamera Poll
Sinajana
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Care Representative I
StayWell Insurance
04.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Assisted patients with understanding their insurance benefits and financial responsibility, fostering positive relationships.
- Expedited reimbursements with effective communication between providers, payers, and patients regarding claim status.
- Resolved complex billing issues by collaborating with internal departments and external agencies as needed.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the billing process.
- Responded to inquiries from callers seeking information.
- Reviewed and verified addresses, phone numbers, names, ages and values.
Hostess
Hyatt Regency Guam
08.2018 - 12.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
High School Diploma -
Southern High School
Santa Rita, Guam06.2019
Skills
- Database Research
- Customer Service
- First Call resolution
- Data Entry
- Billing coordination
- Appointment Scheduling
- Call center experience
- Conflict Mediation
- Call Documentation
- Regulatory Compliance
- De-Escalation Techniques
- POS Systems and Ordering Platforms
- Following scripts
- Multitasking Abilities
- Time Management
- Task Prioritization
- Medical terminology knowledge
Timeline
Customer Care Representative I
StayWell Insurance
04.2022 - Current
Hostess
Hyatt Regency Guam
08.2018 - 12.2021
High School Diploma -
Southern High School
Similar Profiles
Melliza YoungMelliza Young
DSMES Consultant at TakeCare InsuranceDSMES Consultant at TakeCare Insurance
Angela ParkerAngela Parker
Certified ICD 10 Home Health Coder at Staywell Home HealthCertified ICD 10 Home Health Coder at Staywell Home Health
VANESSA OLEHVANESSA OLEH
Retirement Home Nurse at Staywell Manor VillageRetirement Home Nurse at Staywell Manor Village