TATIANA M. LIMO-MASNAYON
Dededo,GU
Summary
Highly motivated Customer Service professional with a proven track record of handling high volume of customers in fast-paced environments. Strong verbal, written, and listening skills enable effective communication with all levels of organization and the public. Skilled in negotiation, problem-solving, and multitasking. Committed to delivering quality and excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Guam Department of Education
Tiyan, GU
06.2025 - Current
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Managed timekeeping responsibilities for over 15 employees in division.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Compiled data for statistical analysis and reporting purposes.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Showcase ability to learn, interpret, and apply applicable laws, regulations, and relevant program guidelines within scope of administrative tasks.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Managed office supplies inventory and placed orders when necessary.
- Executes work decisions adhering to established program standards.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Ensured accuracy in employee hour records while compiling timesheets and leave documentation.
Processed leave forms to facilitate payroll and attendance management.
911 EMERGENCY DISPATCHER
Guam Fire Department
Hagatna, GU
10.2022 - 06.2025
- Handle and address 911 emergency calls
- Coordinate prompt dispatch instructions for law enforcement and firefighting units
- Determine locations and severity of emergencies
- Coordinate and monitor emergency response activity
- Maintain and update all activity logs, security surveillances cameras, and other equipment on a regular basis
- Maintained composure to handle emergency situations effectively
- Prepare precise records following emergency incidents as necessary
- Relay all call information accurately and fully to appropriate emergency responders
- Assist emergency responders and security staff as required
- Training for Solocom/Guardian (24 hours)
Administrative Aide
Guam Department Of Education (Federal Programs Division)
Tiyan, GU
07.2021 - 10.2022
- Handle all administrative matters (screening calls, managing calendars, planning meetings, making travel arrangements, composing documents, and organizing offices and files)
- Oversees receptionist area, including greeting visitors and responding to emails and calls regarding information on Federal Funds
- Record, transcribe and distribute accurate meeting minutes
- Open, sort, document and distribute all incoming messages and correspondence for review and completion
- Review Personnel Actions under Federal Funds
- Assists with preparing Employee timesheets for Payroll
- Compiles and submits monthly statistical reports, organizes and develops materials related to federal and local schools based on funding type
- Requests Price Quotation from Vendors for Supplies & Equipment needed for Office
- Maintain cleanliness of the lobby and front office daily
- Perform other administrative duties such as filing, typing, copying, binding, scanning, etc
- Collaborated with State Program Office to assess Federal Grants and Aids Programs for improved accountability
General Manager
Starbucks
Clarksville, TN
06.2016 - 12.2020
- OverMonitored day-to-day operations to maintain efficiency and effectiveness.
- Developed and implemented standard operating procedures for consistent practices.
- Educated staff on established codes of practice to ensure compliance.
- Enforced adherence to operational protocols among all employees. work productively and develop professionally
- Consults with and advises employees, supervisors on personnel matters.
- Organize and monitor staff schedules.
- Maintain employee records.
- Oversee the recruitment and training of new employees, supervised within a range of (8-10 employers)
- Provide solutions to issues (employee conflicts, loss of business, or profit decline).
- Maintained personnel records and prepared end of year evaluation reports.
- Ensure cash management procedures are completed accurately, recorded, and deposited to the bank daily.
- Prepares annual reports and other materials.
- Maintained accurate records of employee time cards and attendance records.
- Managed payroll for temporary, hourly, and salaried employees.
- Ability to develop, manage, and analyze budgets financial outcomes based on data and market trends.
Teacher's Assistant
Guam Department Of Education
Barrigada, GU
10.2014 - 03.2015
- Prepare and execute school/classroom programs under the guidance of the class teacher
- Prepare bulletin boards and displays of pupil work (drawings, writing, school newspaper)
- Prepare and make copies of study material and learning aids and distributed to students
- Tutor and assist children individually or in small groups
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips
- Answered calls in the office in regards to school daily activities
- Grade tests and assignments both manually and electronically and input scores into gradebook/computer
- Record and maintain daily class attendance records/progress reports
Education
High School Diploma -
Okkodo High School
Dededo, GU06.2014
Skills
- MS Word
- MS Excel
- MS PowerPoint
- PABX Telephone Console
- Cash Register
- 10-key Calculator
- Postage-Stamp Machine
- Encoding Machine
- AMEX Machine
- Xerox Copier
- Scanner
- Facsimile Machine
- Motor Vehicle Operation
Certification
- National Incident Management System ICS Course (100 / 200 / 700 / 800)
- CPR Certified (AHA)
- National EMS Certification (Emergency Medical Responder)
Timeline
Administrative Assistant
Guam Department of Education
06.2025 - Current
911 EMERGENCY DISPATCHER
Guam Fire Department
10.2022 - 06.2025
Administrative Aide
Guam Department Of Education (Federal Programs Division)
07.2021 - 10.2022
General Manager
Starbucks
06.2016 - 12.2020
Teacher's Assistant
Guam Department Of Education
10.2014 - 03.2015
High School Diploma -
Okkodo High School