Tehya-Rose Veloria
P.O. Box 9129 Tamuning
Summary
Highly committed and motivated with hardworking mentality to maintain quality of services and products. Hardworking and passionate job seeker with strong organizational skills eager to secure an Office Manager position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Office Administrator
Coral Reef Marine Center
2019.04 - Current
- Streamline office processes by implementing efficient organizational systems and digital tools.
- Reduce administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhance team collaboration with the establishment of clear communication channels and guidelines.
- Boost productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Support departmental goals with the coordination of inter-departmental meetings and collaborative initiatives.
- Contribute to a positive work environment by fostering strong working relationships among colleagues.
- Optimize budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Safeguard company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Aid in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Improve workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Demonstrate exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Interact with customers by phone, email, or in-person to provide information.
- Maintain electronic and paper filing systems for easy retrieval of information.
- Coordinate communications, financial processing, registration, recordkeeping, and other administrative functions.
- Track office supplies and restocked low items to keep team members on-task and productive.
- Apply advanced administrative and analytical skills in overseeing day-to-day operational activities.
Server/Cashier
Mt. LamLam Sno 'N Ice Cream
2018.04 - 2019.04
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Associate of Science - Office Technology
Guam Community College
Mangilao, GU05.2024
Skills
- Scheduling
- Workforce Management
- Project Management
- Business Administration
- Office Supply Management
- Customer Engagement
- Office Management
- Budget Support
- Administrative Support
- Multi-tasking Capabilities
- Literate in Microsoft Word, Excel, Powerpoint, Access, and Publisher
Timeline
Office Administrator
Coral Reef Marine Center
2019.04 - Current
Server/Cashier
Mt. LamLam Sno 'N Ice Cream
2018.04 - 2019.04
Associate of Science - Office Technology
Guam Community College
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